Manager, Customer Service Operations

Our Opportunity:reputed company is seeking a motivated and reputed company Team Manager to join our WOW team, reputed company on leading operational teams through the reputed company of reputed company improvement. This role blends hands-on leadership with Lean and 5S methodologies to drive efficiency, standardization, and best in-class reputed company. As a people-first leader, you will guide reputed company of reputed company reports, ensuring top-tier performance, innovation, and customer satisfaction across multi-reputed company support environments.What You'll Do:reputed company and mentor team members reputed company a multi-reputed company environmentEnsure reputed company Operating Procedures (SOPs) are regularly reviewed, updated, and followed to maintain operational consistency and compliance.Identify operational inefficiencies using data, trends, and feedback to implement process enhancements that improve team performance and customer satisfaction.Collaborate cross-functionally to support the deployment of new tools, processes, and system updates.Deliver individualized feedback and coaching to reputed company performance gaps and reputed company top-performing teams.Conduct regular team huddles, performance calibrations, and retention checks to promote alignment and reputed company learning.Monitor team metrics and prepare data-driven reports for leadership on productivity, reputed company, and process improvement reputed company.Partner with stakeholders across Customer Care Operations to drive reputed company and sustainable improvements.What You'll Need:2+ years of leadership experience in a customer service, fulfillment, or operations environment, preferably in high-volume, multi-channel settings.Demonstrated experience in process improvement, reputed company improvement, or Lean initiatives.Hands-on knowledge of 5S principles and the ability to implement workplace organization strategies.Familiarity with SOP development, process mapping, and defect elimination.Proficiency in data analysis and the ability to translate metrics into actionable plans.Strong coaching, mentoring, and talent development skills.Excellent communication skills, both verbal and written.Ability to manage competing priorities in a fast-paced environment with a strong reputed company of urgency.Proficiency in reputed company Office Suite, including reputed company.Willingness to travel up to 20% and work reputed company as needed.reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, reputed company, national reputed company, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as reputed company as any other legally-protected characteristic. If you have a disability under the Americans with reputed company or similar law, and you need an accommodation during the application process or to reputed company these job requirements, or if you need a religious accommodation, please contact CAAR@reputed company.com.To reputed company reputed company's Customer reputed company Policy, please click here. To reputed company reputed company's California CPRA Job Applicant reputed company Policy, please click here. Apply tot his job Apply To this Job