Experienced Customer Service Representative (Student Loan Advisor) for a Dynamic and Supportive Team Environment with Opportunities for Growth and Professional Development, Including the Option to Work from Home after 90 Days

Welcome to blithequark: A Place Where Diversity, Equity, and Inclusion Thrive

At blithequark, we pride ourselves on being a family-oriented and team-driven environment where careers flourish and opportunities for growth abound. As a leader in our industry, we recognize the importance of diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all. If you're passionate about helping others and are looking for a challenging and rewarding role, we invite you to join our team as a Customer Service Representative (Student Loan Advisor).

About the Role

As a Customer Service Representative (Student Loan Advisor) at blithequark, you will play a vital role in supporting student borrowers by answering their questions, providing detailed information, processing applications, and resolving any emerging problems they may face. You will be the primary point of contact for our customers, and your excellent communication skills, empathy, and problem-solving abilities will be essential in delivering exceptional customer service. This is an in-center position with the possibility of working from home after 90 days, provided you meet the required performance, attendance, and compliance standards.

Key Responsibilities:

• Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with their inquiries and concerns
• Utilize standard technology such as a telephone, email, and web browser to navigate to pre-scripted responses and provide accurate and efficient support
• Follow established policies and standard operating procedures, including working within various systems, timekeeping, documentation, and adhering to ethics and privacy rules
• Assist callers with filling out their applications and submitting them electronically for processing
• Complete basic call logs, documentation, and related call details for each phone inquiry
• Practice active listening, be empathetic, and communicate clearly with customers in a positive and professional manner

Schedule and Work Environment

The schedule for this role is as follows:

• Monday: 11:45am-8:15pm
• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Please note that you may be required to work holidays, and overtime may be necessary.

Preferred Skills and Qualifications:

• High school diploma or equivalent required
• Ability to speak and read English clearly, professionally, and fluently
• Minimum typing speed of 35 words per minute
• Experience working with a personal computer and the Windows operating system
• Excellent interpersonal and leadership skills
• Ability to multi-task and stay organized while completing simultaneous tasks
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language and effective use of grammar skills
• Excellent communication etiquette

What We Offer

At blithequark, we recognize the importance of rewarding our employees for their hard work and dedication. Some of the benefits you can expect include:

• Competitive pay
• Sick time accrual starting immediately after training completion
• Special event days throughout the year
• $25,000 life insurance paid for by blithequark
• Paid holidays from day one of employment (subject to meeting certain criteria)

Career Growth and Development Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative (Student Loan Advisor), you will have access to training and development programs, as well as opportunities for advancement within the company. We recognize the importance of continuous learning and improvement, and we encourage our employees to pursue their goals and aspirations.

Our Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is inclusive, respectful, and empowering, where our employees can thrive and reach their full potential. We recognize the importance of diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all.

How to Apply

If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Opportunity Employer

blithequark is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Join Our Team Today!

Don't miss out on this exciting opportunity to join our team as a Customer Service Representative (Student Loan Advisor). Apply now and take the first step towards a rewarding and challenging career with blithequark. We look forward to welcoming you to our team and working together to achieve our goals.