Experienced Customer Service Representative – Remote Full-Time Opportunity for Delivering Exceptional Client Experiences

Welcome to blithequark

At blithequark, we pride ourselves on being the national leader in filing service of legal documents, with a rich history spanning over 30 years. Our commitment to innovation and excellence has enabled us to stay ahead of the competition, and we continue to advance our technology and business processes to maintain our position as industry leaders. With a team of over 400 talented individuals and offices in various locations, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, and more, we are now seeking a skilled and dedicated Customer Service Representative to join our team in a full-time remote capacity.

About the Role

As a Customer Service Representative at blithequark, you will play a vital role in delivering exceptional customer experiences, addressing and resolving customer questions and issues, and providing timely updates and information. This dynamic role requires a unique blend of diplomacy, problem-solving skills, and the ability to think on your feet, all while maintaining a cool head in a fast-paced environment. If you are a customer-focused individual with a passion for providing top-notch support, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders, in a timely and professional manner
• Manage high-volume phone calls to assist customers with existing orders and guide new customers through the online ordering process
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence, ensuring accurate and detailed records are maintained
• Visit court dockets for information on case filing and occasionally pull filed papers, as required
• Perform other job-related duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities

Qualifications and Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology-driven, with experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience, with the ability to read, write, and speak English fluently
• Ability to transcribe information, review orders, investigate issues, and implement solutions in a timely and accurate manner
• Ability to perform repetitive tasks with accuracy, maintaining a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them, demonstrating proactive problem-solving skills
• Ability to implement new processes and changes, improving performance and adapting to changing priorities
• Typing speed of at least 55 wpm, with excellent communication and interpersonal skills

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in a remote or virtual work environment, with the ability to work independently and manage time effectively
• Familiarity with customer relationship management (CRM) software and other customer support tools
• Experience in the legal services industry, with knowledge of court procedures and document filing processes
• Certifications or training in customer service, call center operations, or a related field

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders
• Proactive problem-solving skills, with the ability to anticipate and resolve issues in a timely and effective manner
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple priorities simultaneously
• Strong attention to detail, with the ability to maintain accurate and detailed records
• Adaptability and flexibility, with the ability to adapt to changing priorities and processes

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer service, call center operations, and the legal services industry
• Opportunities for career advancement, with the potential to progress to senior roles or specialize in a particular area of the business
• Mentorship and coaching, with experienced colleagues and managers who can provide guidance and support
• Access to industry events and conferences, providing opportunities for networking and professional development

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and employee well-being. As a remote employee, you will be part of a virtual team, with regular communication and check-ins to ensure you feel connected and supported. Our company culture is built on the following values:

• Customer-centricity, with a focus on delivering exceptional customer experiences
• Innovation and excellence, with a commitment to staying ahead of the competition and continuously improving our processes and services
• Teamwork and collaboration, with a strong emphasis on building strong relationships and working together to achieve common goals
• Employee well-being and development, with a focus on supporting the growth and development of our employees

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will be eligible for a range of benefits, including:

• Competitive hourly rate, with a range of $14.00 to $18.00 per hour
• Comprehensive health, dental, and vision insurance, with options to suit your individual needs
• 401(k) plan, with employer matching contributions
• Disability insurance, providing financial protection in the event of illness or injury
• Employee assistance program, offering support and resources for employees and their families
• Paid time off, with generous allowances for vacation, sick leave, and holidays
• Referral program, with incentives for referring friends and colleagues to join our team

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, with opportunities for growth and development, and a range of benefits and perks. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become part of the blithequark family!