Experienced Executive Customer Relations Business Analyst – Strategic Process Improvement and Data-Driven Insights Professional

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through data-driven insights and strategic process improvements. As a leader in our industry, we recognize the importance of fostering a culture of innovation, collaboration, and continuous learning. Our team is dedicated to making a positive impact on our customers' lives, and we are seeking a talented Executive Customer Relations Business Analyst to join our ranks.

Job Overview

As an Executive Customer Relations Business Analyst at blithequark, you will play a critical role in analyzing customer cases, identifying areas for process improvement, and developing strategic recommendations to enhance our customer journey. You will work closely with our leadership team to implement data-driven solutions, drive business efficiencies, and promote a culture of excellence within our organization. If you are a motivated and analytical professional with a passion for customer-centricity and process improvement, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Reviews customer cases, performs research and analysis to develop recommended strategies for process improvement and efficiencies, and presents findings to leadership in a clear and concise manner.
• Utilizes customer case data, observations, and reporting to gain a deep understanding of the customer's journey and identifies opportunities for enhancement.
• Conducts research, interprets results, and translates findings into actionable reports and presentations for key stakeholders, including the leadership team.
• Provides strategic insights and recommendations to the leadership team, focusing on process improvements, efficiencies, and customer satisfaction.
• Collaborates with the Executive Customer Relations (ECR) leadership to develop and implement strategies based on recommendations, ensuring seamless execution and minimal disruption to our operations.
• Reviews customer cases, interprets the life cycle, provides root cause analysis, and makes recommendations for improvements, leveraging data analytics and performance reporting expertise.
• Analyzes data for trends and patterns, developing actionable recommendations and reporting that are shared with key stakeholders, including the leadership team and other relevant departments.

Essential Qualifications

• High School or GED required.
• 1-2 years of contact center experience, with a strong understanding of customer service principles and practices.
• 2-3 years of customer service experience, with a proven track record of delivering exceptional customer experiences and driving customer satisfaction.
• 1-2 years of experience in data analytics, performance reporting, or a related field, with a strong foundation in statistical analysis and data interpretation.

Preferred Qualifications

• Demonstrated experience in data validation, with a strong attention to detail and a commitment to data accuracy.
• Experience with business intelligence and reporting tools, including data visualization and reporting software.
• Demonstrated ability to create analytic designs and perform quantitative analysis, with a strong understanding of statistical modeling and data mining techniques.
• Experience in analytics implementation, with a proven track record of driving business outcomes through data-driven insights.
• Proven skill level in Excel, including pivot tables, power pivot, V-lookup, and dynamic charts, with the ability to create complex spreadsheets and data visualizations.
• Proven skill level in PowerPoint, with the ability to create engaging presentations and communicate complex ideas in a clear and concise manner.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Executive Customer Relations Business Analyst, you will have access to a range of training and development opportunities, including:

• Professional development programs, including leadership development and technical skills training.
• Mentorship opportunities, with experienced professionals who can provide guidance and support.
• Cross-functional training, with the opportunity to work with different departments and gain a deeper understanding of our business operations.
• Education assistance programs, including tuition reimbursement and education scholarships.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and open communication, with a strong focus on teamwork and collaboration. As an Executive Customer Relations Business Analyst, you will be part of a dynamic and supportive team, with opportunities to make a real impact on our business and our customers.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a salary range of $49,700.00 - $82,800.00 annually. Our benefits package includes a range of perks and benefits, including:

• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) retirement savings plan, with company match.
• Paid time off, including vacation days, sick leave, and holidays.
• Flexible work arrangements, including remote work options and flexible scheduling.
• Professional development opportunities, including training and education assistance.

Conclusion

If you are a motivated and analytical professional with a passion for customer-centricity and process improvement, we encourage you to apply for this exciting opportunity. As an Executive Customer Relations Business Analyst at blithequark, you will have the chance to make a real impact on our business and our customers, while developing your skills and advancing your career. Don't miss out on this opportunity to join our dynamic and supportive team – apply today!