**Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with diverse groups of people? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement. In this role, you will play a vital part in supporting the organization's mission to ensure a safe and adequate blood supply for patients in need. **About blithequark** blithequark is a leading organization dedicated to providing life-saving blood products to patients across the country. Our team of dedicated professionals is committed to delivering exceptional service, promoting a positive image, and fostering strong relationships with our donors, partners, and communities. As a valued member of our team, you will have the opportunity to make a real difference in the lives of others while developing your skills and advancing your career. **Job Summary** As an Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement, you will be responsible for performing a variety of tele-recruiting functions to support the organization's goals. This includes contacting blood donors by telephone, scheduling appointments, and providing exceptional service to maximize donor show rates. You will work closely with our team to develop new leads, implement new donor recruitment programs, and maintain accurate records to ensure a consistent donor experience. **Key Responsibilities** * Perform a variety of tele-recruiting functions to support the organization's goals, including contacting blood donors by telephone, scheduling appointments, and providing exceptional service to maximize donor show rates. * Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls. * Schedule appointments while providing positive service experience to maximize donor show rates. * Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience. * Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals. * Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. * Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability. * May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. * Respond to or transfer inbound calls to the appropriate party. * Perform other related duties as assigned. **Qualifications** * High school diploma or equivalent required. * Minimum one year of telemarketing, customer service, or call center experience is required. * Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. * Excellent customer service and problem-solving skills required. * Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center. **Vaccination Requirement** As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. **Training Schedule** * Week 1: Training is in-house, Monday to Friday, 7:45 am to 4:30 pm (Monday) and 10:00 am to 6:30 pm (Tuesday to Friday). * Week 2 to 3: Nesting/OJT (remote learning) at home, Monday to Friday, 10:00 am to 6:30 pm. * After 3 weeks of training, the actual work schedule will be: + Full-time: Sunday, 11:30 am to 8:00 pm, and Monday to Thursday, 12:00 pm to 8:30 pm. **What We Offer** * Competitive compensation and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive training program to ensure your success. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement role at blithequark. Please submit your application through our website: Apply Job! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job