**Experienced Full Stack Business Analytics Manager – Data-Driven Decision Making for AppleCare Support**

Are you a data-driven leader with a passion for driving business growth and excellence? Do you have a proven track record of leveraging analytics to inform strategic decisions and drive business outcomes? If so, we invite you to join blithequark's AppleCare Support team as a Business Analytics Manager. In this role, you will lead a high-performing team of analysts in driving business insights and recommendations that will shape the future of AppleCare Support. **About blithequark** At blithequark, we believe that extraordinary thoughts have the power to become incredible products, services, and customer experiences rapidly. We're a company that's passionate about innovation, customer satisfaction, and employee empowerment. Our AppleCare Support team is dedicated to delivering top-tier customer experiences while driving cost-saving measures and organizational improvements. **Job Summary** As a Business Analytics Manager, you will be responsible for leading a team of analysts in investigating data and processes to gain insights that improve the performance of the global contact center support business. You will work closely with stakeholders to identify, assess, and prioritize opportunities to drive productivity and build greater customer experiences. The ideal candidate will possess a strong analytical mindset, a scientific approach to problem-solving, excellent business acumen, critical thinking, and collaboration skills, as well as the ability to communicate complex ideas and results clearly. **Key Responsibilities** * Lead a team of analysts in driving business insights and recommendations that inform strategic decisions and drive business outcomes * Develop and maintain a deep understanding of AppleCare Support's business operations, including contact center performance metrics, customer behavior, and market trends * Design and implement data-driven solutions to improve contact center efficiency, customer satisfaction, and revenue growth * Collaborate with stakeholders to identify opportunities for process improvements and implement changes that drive business outcomes * Develop and maintain a culture of data-driven decision making within the team and across the organization * Communicate complex business insights and recommendations to senior leaders and other stakeholders through clear and concise reporting and presentations * Stay up-to-date with industry trends, best practices, and emerging technologies to inform business decisions and drive innovation **Essential Qualifications** * Bachelor's degree in mathematics, economics, finance, statistics, engineering, operations research, or related field * Master's degree in business administration (MBA) or a related field (desired) * 3+ years of experience in data analysis, business analytics, or a related field * Proven track record of leveraging analytics to inform strategic decisions and drive business outcomes * Strong analytical skills, including data modeling, statistical analysis, and data visualization * Excellent business acumen, including understanding of contact center operations, customer behavior, and market trends * Strong communication and presentation skills, including ability to communicate complex ideas and results clearly to senior leaders and other stakeholders **Preferred Qualifications** * Experience with SQL and data visualization tools (e.g. Tableau, Power BI) * Proficiency in programming languages (e.g. Python, R) * Experience with Apple's products and services * Strong project management skills, including ability to lead cross-functional teams and manage multiple projects simultaneously **What We Offer** * Competitive salary ($25/hour) * Opportunity to work with a leading technology company in a dynamic and innovative environment * Collaborative and supportive team culture * Professional development opportunities, including training and education programs * Flexible work arrangements, including remote work options * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **How to Apply** If you're a motivated and results-driven professional with a passion for data-driven decision making, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We can't wait to hear from you!

Work Environment and Company Culture

At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' well-being. Our company culture is built on the following values: * Collaboration: We believe that collaboration is key to driving business outcomes and delivering exceptional customer experiences. We encourage open communication, active listening, and teamwork across all levels of the organization. * Innovation: We're passionate about innovation and continuous learning. We encourage our employees to think creatively, experiment with new ideas, and share their knowledge and expertise with others. * Customer Focus: We're committed to delivering exceptional customer experiences that meet or exceed our customers' expectations. We prioritize customer feedback, continuously improve our processes, and strive to make a positive impact on our customers' lives. * Employee Empowerment: We believe that our employees are our greatest asset. We empower them to take ownership of their work, make decisions, and drive business outcomes. We also provide opportunities for professional development, training, and education to help our employees grow and succeed in their careers.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and succeed in their careers. We offer a range of career growth opportunities, including: * Professional Development Programs: We offer training and education programs to help our employees develop new skills and knowledge. These programs include workshops, conferences, and online courses. * Mentorship Programs: We pair our employees with experienced mentors who can provide guidance, support, and feedback. Our mentors are experts in their fields and can help our employees navigate their careers and achieve their goals. * Job Rotation Programs: We offer job rotation programs that allow our employees to gain experience in different roles and departments. This helps our employees develop new skills, build their networks, and gain a deeper understanding of our business. * Leadership Development Programs: We offer leadership development programs that help our employees develop the skills and knowledge they need to become leaders. These programs include training, coaching, and mentoring.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes: * Competitive Salary: We offer a competitive salary that reflects the value we place on our employees' skills, experience, and contributions. * Bonuses and Incentives: We offer bonuses and incentives that reward our employees for their hard work and achievements. * Benefits Package: We offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off. * Perks and Discounts: We offer perks and discounts that make our employees' lives easier and more enjoyable. These include discounts on Apple products and services, free meals and snacks, and access to on-site fitness facilities.

Conclusion

If you're a motivated and results-driven professional with a passion for data-driven decision making, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' well-being. We offer a range of career growth opportunities, including professional development programs, mentorship programs, job rotation programs, and leadership development programs. We also offer a competitive compensation package that includes a competitive salary, bonuses and incentives, a benefits package, and perks and discounts. We can't wait to hear from you! Apply for this job