**Experienced Customer Service Representative – Delivering Exceptional Experiences for blithequark Broadband Subscribers in Overland Park, KS**

Are you a customer-centric individual with a passion for delivering exceptional service experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join the blithequark team as a Customer Service Representative in Overland Park, Kansas. In this role, you will play a vital part in shaping the customer experience for our subscribers, leveraging the latest technology to meet the evolving needs of a global economy. **About blithequark** blithequark is a leading provider of innovative communication solutions, dedicated to empowering individuals and communities through cutting-edge technology and exceptional customer service. Our mission is to bridge the gap between technology and people, fostering meaningful connections and driving growth in the communities we serve. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is passionate about delivering outstanding service experiences, driving customer satisfaction, and promoting our range of services to meet the evolving needs of our subscribers. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * **Delivering Exceptional Customer Experiences**: Drive customer satisfaction by proactively offering product and service recommendations to match customer needs, ensuring that every interaction is personalized and tailored to their unique requirements. * **Achieving Sales Targets**: Explain and promote our range of services, including local and long-distance telephone, cable television, and internet offerings, to meet or exceed sales targets and drive revenue growth. * **Handling Customer Inquiries**: Respond to customer inquiries related to service applications, installations, policies, and account management, providing accurate and timely information to resolve issues efficiently. * **Processing Service Orders**: Utilize company systems to process service orders, including installation, disconnection, and feature changes, ensuring seamless execution and minimal disruption to customers. * **Addressing Billing Inquiries**: Provide account information, assist with payment options for overdue accounts, and address billing inquiries in a professional and courteous manner. * **Logging Customer Details**: Accurately log customer details and collaborate with the appropriate teams to troubleshoot service issues, ensuring that every interaction is documented and resolved efficiently. * **Supporting Technicians**: Provide necessary information and assist in clearing service disruptions, ensuring that our technicians have the support they need to deliver exceptional service experiences. * **Contributing to Special Projects**: Participate in the coordination of special projects and perform other tasks as assigned, demonstrating your flexibility and willingness to adapt to changing priorities. **Skills & Qualifications** To succeed as a Customer Service Representative at blithequark, you will need: * **Excellent Communication Skills**: Possess strong verbal and written communication skills, with a positive and professional approach to customer interactions. * **Technical Proficiency**: Demonstrate proficiency in using computer systems and software, including Microsoft Office Suite, with the ability to adapt to new technologies and processes. * **Strong Teamwork Skills**: Showcase your ability to work collaboratively with colleagues, take initiative, and work independently when needed. * **Embracing Change**: Demonstrate your flexibility and willingness to adapt to changing priorities, embracing continuous improvement efforts to drive excellence in customer service. * **Knowledge of Customer Service Regulations**: Possess knowledge of customer service regulations, particularly related to Customer Proprietary Network Information (CPNI), ensuring compliance with industry standards. * **Flexibility**: Be willing to work a schedule that best serves our customers, including occasional adjustments when needed. **Education & Experience** To be considered for this role, you will need: * **High School Diploma or Equivalent**: A high school diploma or equivalent is required. * **Customer Service or Sales Experience**: A minimum of 3+ years of customer service or sales experience is preferred, with a proven track record of delivering exceptional service experiences. * **Telephony and Cable Television Experience**: Experience in telephony and cable television services is a plus, demonstrating your understanding of our products and services. **What We Offer** As a Customer Service Representative at blithequark, you will enjoy: * **Competitive Compensation**: A competitive salary and benefits package, reflecting your value to our organization. * **Opportunities for Growth**: A dynamic and supportive work environment that fosters growth and development, with opportunities for advancement and professional growth. * **Flexible Scheduling**: A flexible scheduling arrangement that allows you to balance your work and personal life, with occasional adjustments to meet the needs of our customers. * **Continuous Learning**: Access to training and development programs that help you stay up-to-date with the latest technologies and industry trends. * **Collaborative Team Environment**: A collaborative and supportive team environment that encourages open communication, creativity, and innovation. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service experiences, we invite you to apply for the Customer Service Representative role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job