**Experienced Customer Service Representative - Employee Assistance Program (EAP) Support Specialist (Mon, Wed-Fri 12:30PM-9:00PM EST, & Sat 7:30AM-4:00PM EST)**

Are you passionate about delivering exceptional customer service and making a meaningful impact in people's lives? Do you have a heart for helping others and a strong desire to work in a dynamic, fast-paced environment? If so, we invite you to join the team at blithequark as an Experienced Customer Service Representative - Employee Assistance Program (EAP) Support Specialist. **About blithequark** At blithequark, we're dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and we're committed to creating a culture that's guided by our Heart At Work Behaviors. We want everyone who works at blithequark to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** As an Experienced Customer Service Representative - EAP Support Specialist, you'll play a critical role in supporting the provision and use of our Employee Assistance Program (EAP). You'll be responsible for determining the purpose of each call by actively listening and interacting with callers, triaging calls in a professional and timely manner, and connecting members with additional and appropriate benefits and external resources. You'll also embody our CVS Core values in each interaction, assess client needs, and recognize crisis situations to minimize risk. **Key Responsibilities** * Determine the purpose of each call by actively listening and interacting with callers * Triage calls in a professional and timely manner * Connect members with additional and appropriate benefits and external resources * Embody our CVS Core values in each interaction * Assess client needs and recognize crisis situations to minimize risk * Perform research in internal databases and online to identify potential providers and resources * Enter member information into the EAP system to initiate the case and document comments and information thoroughly and professionally * Receive calls transferred from counselors and provide immediate member assistance * Schedule appointments for members with counselors * Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills * Utilize relevant Aetna databases to research and identify validated, appropriate member resources * Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned **Essential Qualifications** * 1+ years' experience in a call center environment * Experienced in a social, psychological, or human service field providing client support * Technical requirement for personal residential internet service (see below) * High School Diploma **Technical Requirements for Personal Residential Internet Service** * Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast) * Select a minimum of 25mbps/3mbps * A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation * Consider the internet usage of others in the household during your scheduled working hours * You may need to obtain a higher speed internet connection so your ability to perform your work is not affected * Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment **Preferred Qualifications** * Mental health or Human services background * 1-3 years of healthcare experience **What We Offer** * Competitive pay range: $17.00 - $28.46 * Eligibility for a CVS Health bonus, commission, or short-term incentive program * Comprehensive benefits package, including medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, free development courses, and a CVS store discount * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Opportunities for career growth and professional development **Work Environment and Company Culture** * Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful * We're committed to creating a culture that's guided by our Heart At Work Behaviors * We're dedicated to delivering enhanced human-centric healthcare for a rapidly changing world * We believe that how we deliver our services is just as important as what we deliver **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply Now! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be a Top Workplace in the area. **Application Deadline** We anticipate the application window for this opening will close on December 9, 2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job