Experienced Part-Time Customer Experience Advisor – Remote Opportunity for Exceptional Customer Service Representatives in Nashville

Introduction to blithequark

Imagine being part of a dynamic team that is revolutionizing the way customers experience exceptional service and innovative products. At blithequark, we are passionate about creating extraordinary experiences that leave a lasting impression. As a leader in our industry, we strive to make a positive impact on the world through our mission, vision, and values. Our commitment to excellence, creativity, and empathy has enabled us to pioneer new ideas, design innovative products, and develop cutting-edge technologies that make a real difference in people's lives.

About the Role

We are seeking an exceptional Customer Experience Advisor to join our team on a part-time basis, working remotely from Nashville, TN. As a CX Advisor, you will play a vital role in representing blithequark and supporting our customers across various channels, including email and live chat. Your passion for delivering outstanding customer service, building strong relationships, and creating memorable experiences will make you an invaluable asset to our team.

Key Responsibilities

• Deliver exceptional customer service by responding to customer inquiries via email and live chat, ensuring timely and effective resolutions to their concerns.
• Learn and master our internal management system to efficiently process sales orders, maintain customer relationships, and stay up-to-date with our products and services.
• Utilize internal communication software to collaborate with teammates, management, and other departments, ensuring seamless communication and effective issue resolution.
• Analyze customer feedback and identify areas for improvement, developing innovative solutions to optimize the customer experience and drive business growth.

Who You Are

To succeed in this role, you will be a self-starter with a passion for customer service, a creative problem solver, and an effective communicator. You will be eager to learn new technology systems and procedures, adapt to changing situations, and thrive in a fast-paced environment with minimal supervision.

Essential Qualifications

• Able to attend a virtual two-week onboarding via video calls and complete all necessary training modules.
• Have a quiet, dedicated workspace with minimal noise and reliable high-speed internet connection.
• Able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT, including evenings and weekends.
• Highly organized, attentive to detail, and able to juggle multiple tasks simultaneously.
• Proficient in navigating multiple tabs and windows, with excellent keyboard shortcuts skills.

Preferred Qualifications

• Previous customer service experience, preferably in a remote or virtual environment.
• Experience working from home or in a self-directed setting, with a proven track record of productivity and motivation.

Skills and Competencies

To excel in this role, you will possess excellent communication, problem-solving, and time management skills. You will be able to work independently, think creatively, and adapt to changing situations. Your strong technical skills, including proficiency in Google Meet and other video conferencing tools, will enable you to navigate our systems and collaborate effectively with the team.

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Advisor, you will have access to ongoing training, coaching, and mentorship to help you develop new skills and advance your career. Our comprehensive training programs, combined with our supportive and inclusive work environment, will empower you to reach your full potential and achieve your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic, inclusive, and supportive work environment. Our team is passionate about making a positive impact, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute. Our commitment to diversity, equity, and inclusion is reflected in our policies, practices, and culture, ensuring that all employees can bring their authentic selves to work and thrive.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $13.00, as well as a range of perks and benefits, including access to cutting-edge technology, opportunities for professional growth and development, and a supportive, collaborative work environment. Our comprehensive benefits package is designed to support the well-being and success of our employees, both personally and professionally.

Conclusion

If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Experience Advisor at blithequark, you will be part of a dynamic team that is shaping the future of customer experience. Join us on our mission to inspire and impact the world, and discover a career that is both rewarding and fulfilling. Apply now to take the first step towards an exciting new chapter in your career!