**Experienced Full Stack Customer Solutions Architect – Cloud & Data Application Development**

Are you a customer-centric, energetic, and highly-motivated individual with a passion for removing friction from the overall customer experience? Do you thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity? If so, we invite you to join the blithequark team as an Experienced Full Stack Customer Solutions Architect – Cloud & Data Application Development. At blithequark, we're pioneers in the tech industry, having been the first large bank to go all in on the public cloud. Our journey has been marked by significant milestones, including the re-architecting of our applications and data platforms, the adoption of machine learning at scale, and the development of innovative AI/ML capabilities. Our teams have built and battle-tested new capabilities to meet the needs of our customers, and we've open-sourced several software tools, including Cloud Custodian and Hygieia. We've also forged new partnerships with digital leaders like Microsoft. Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and we're exploring how best to bring some of these tools to market as enterprise B2B software solutions. **About the Role** As an Experienced Full Stack Customer Solutions Architect – Cloud & Data Application Development, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll partner with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to identify customer pain points and desired business outcomes. You'll need to be technically capable and credible in your own right, as well as effective in shaping the customer and solutions-focused skills of your team. **Key Responsibilities** * Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. * Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience. * Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities. * Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * Serve as a knowledge resource and escalation point for coworkers and customers. * Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business. * Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * Lead high customer satisfaction through the use of data and proactive solutions. * Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions. * Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning. * Develop and maintain technical support procedures and policies. * Build credibility and trust within the team and with our business customers and stakeholders. * Drive architecture/design reviews for our customers focused on business requirements, and as needed, design, plan, and manage architectural projects. * Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs. * Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for blithequark to develop. **Essential Qualifications** * Bachelor's degree or military experience * At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context * At least 3 years of experience working with cross-functional teams * At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL) * At least 2 years of experience with design, implementation, or consulting experience of distributed applications **Preferred Qualifications** * Master's Degree in Computer Science, Engineering, Information Technology * High level of comfort communicating effectively across internal and external organizations * History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises * 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale * 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions **What We Offer** * Competitive salary range: $170,700 - $194,800 * Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI) * Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. **Accommodation** If you require an accommodation, please contact blithequark Recruiting at [redacted] or via email at RecruitingA[redacted]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **Technical Support** For technical support or questions about blithequark's recruiting process, please send an email to C[redacted] **Disclaimer** blithequark does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site. **Note** Please note that any position posted in Canada is for blithequark Canada, any position posted in the United Kingdom is for blithequark Europe, and any position posted in the Philippines is for blithequark Philippines Service Corp. (COPSSC). Apply for this job