**Experienced Full Stack Customer Service Manager – Remote Travel Package Solutions**
Are you a charismatic leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as a Full or Part-Time Remote Customer Service Manager. This is an incredible opportunity to develop valuable skills, work with a talented team, and make a real impact on the lives of our customers.
At blithequark, we're on a mission to revolutionize the way people experience travel. We're a dynamic and innovative company that's passionate about creating personalized itineraries that exceed our customers' expectations. As a Remote Customer Service Manager, you'll play a critical role in helping us achieve this vision by providing exceptional customer service, leading our team, and driving business growth.
**About blithequark**
blithequark is a leading provider of travel package solutions that's dedicated to delivering unforgettable experiences to our customers. We're a remote-first company that values flexibility, autonomy, and collaboration. Our team is made up of passionate and talented individuals who are committed to making a difference in the lives of our customers.
**Responsibilities**
As a Remote Customer Service Manager, you'll be responsible for:
* Exemplifying our Core Values and Mission Statement to live out our culture
* Fostering teamwork by collaborating with and helping teammates with a positive and professional attitude
* Surprising and delighting each client through innovative and personalized service
* Responding to client requests and questions as directed
* Applying for payments and sending out payment reminders
* Managing flight changes and seat assignments
* Concierge-related details for clients, such as spa, touring, and dinner reservations
* Corresponding with clients on preferences, assisting with arranging surprises and welcome notes, and notifying hotels of client preferences no later than 1 week before departure
* Preparing client documents and travel tips, either electronically or hard copies, advising of what should be printed, etc. no later than 3 weeks before departure
* As needed, assisting with distributing information to and coordinating internal and/or team needs
* Updating daily activity, reporting, and status in cloud-based CRM
* Setting schedules and managing time effectively and efficiently
* Managing client profiles and bookings
* Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours)
* Continuing to grow in savvy and proficiency to implement tools to heighten our remote workplace culture
**Criteria Include**
To be successful in this role, you'll need to possess the following qualities:
* Must be a driven self-starter, positive thinker, proactive, and trustworthy
* Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results
* Strong verbal and written communication skills
* Team player who is willing and able to "roll up your sleeves" to complete a project
* High degree of autonomy with the capability of working remotely
**What We Offer**
As a Remote Customer Service Manager at blithequark, you'll enjoy a range of benefits, including:
* Competitive salary and benefits package
* Opportunity to work with a talented and dynamic team
* Flexible and remote work arrangement
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Collaborative and supportive work environment
**Work Environment and Company Culture**
At blithequark, we value flexibility, autonomy, and collaboration. Our remote work arrangement allows you to work from anywhere, at any time, as long as you have a stable internet connection. We're a team of passionate and talented individuals who are committed to making a difference in the lives of our customers. We believe in recognizing and rewarding outstanding performance, and we offer a range of benefits and perks to support your growth and development.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* Competitive base salary
* Bonus structure based on performance
* Comprehensive health insurance
* Retirement savings plan
* Paid time off and holidays
* Access to professional development and growth opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a charismatic leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
What We're Looking For
We're looking for a talented and experienced Customer Service Manager who can lead our team and drive business growth. If you have a passion for delivering exceptional customer experiences, a strong track record of leadership and teamwork, and a commitment to making a difference in the lives of our customers, we want to hear from you.Key Qualifications
* 2+ years of experience in customer service or a related field * Proven track record of leadership and teamwork * Strong verbal and written communication skills * Ability to work in a fast-paced environment and adapt to changing priorities * High degree of autonomy with the capability of working remotely * Strong organizational skills and attention to detail * Ability to work collaboratively with a team to achieve common goalsWhat We Offer
* Competitive salary and benefits package * Opportunity to work with a talented and dynamic team * Flexible and remote work arrangement * Professional development and growth opportunities * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Collaborative and supportive work environmentHow to Apply
If you're a charismatic leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!Apply Now!