Experienced Customer Care Agent for Weekend Shifts – Part-Time Opportunity in Fintech Customer Support

Introduction to blithequark

blithequark is a pioneering fintech company dedicated to safeguarding the financial well-being of older adults and supporting their loved ones in navigating the complexities of daily finances. With a staggering $35 billion lost annually to frauds and scams targeting American seniors, and 45 million Americans acting as "financial caregivers" who collectively spend $190 billion each year caring for aging loved ones, the need for innovative solutions has never been more pressing. Our mission at blithequark is to develop and provide services that make a tangible difference in the lives of older adults and their financial caregivers.

Backed by esteemed venture funds, including Fin Capital and Bessemer Venture Partners, blithequark boasts an experienced team of entrepreneurs and financial services experts. We are now seeking a highly skilled and dedicated Customer Care Agent to join our consumer-facing customer support team. This part-time role, covering weekend shifts, is an exceptional opportunity for individuals passionate about delivering exceptional customer service and making a meaningful impact in the fintech sector.

About the Role

As a Customer Care Agent at blithequark, you will play a vital role in our customer support operations, interacting with our partner staff and customers via email, phone, and chat. Your primary objective will be to provide timely, accurate, and helpful responses to inbound support requests, ensuring that our customers receive the highest level of service and support. This position requires a unique blend of technical knowledge, interpersonal skills, and the ability to work effectively in a fast-paced environment.

Your key responsibilities will include:

• Handling inbound support requests from partner staff or customers via multiple channels, ensuring prompt and professional responses.
• Building and maintaining sustainable relationships with customer accounts through open, interactive, and personalized communication.
• Providing accurate, valid, and complete information to customers, utilizing the appropriate methods and tools to resolve queries efficiently.
• Updating, revising, and expanding existing customer support documentation to reflect the evolving needs of our customers and the fintech landscape.
• Collecting customer information and analyzing customer needs to recommend potential products or services to management, contributing to the growth and development of our service offerings.

Working Schedule

This part-time position involves working on Saturdays, Sundays, and Mondays, requiring flexibility and a commitment to delivering exceptional customer service during these hours.

Who You Are

To excel as a Customer Care Agent at blithequark, you should possess:

• At least 3 years of demonstrated experience in customer service, with a proven track record of success in handling customer inquiries via phone, email, and chat.
• A deep understanding of and alignment with blithequark's product and service-first culture, recognizing the critical role you play in shaping the customer experience.
• A strong sense of accountability for the consistency and overall quality of the product experience, with a proactive approach to addressing customer needs and resolving issues.
• Excellent multitasking, prioritization, and time management skills, enabling you to navigate multiple customer interactions and tasks simultaneously.
• Outstanding communication and presentation skills, with the ability to articulate complex information clearly and concisely to diverse audiences.

About Working at blithequark

At blithequark, we value a culture of respect, agility, and innovation. As a remote-first company with team members spanning the Western hemisphere, we prioritize:

• Fantastic communication: We believe in the importance of clear, timely, and effective communication, whether through written messages, video calls, or phone conversations.
• Reliable follow-through: We expect all team members to be proactive and dependable in their work, ensuring that commitments are met and deadlines are respected.
• Deep respect for coworkers: We celebrate diversity and promote an inclusive environment where everyone feels valued, supported, and empowered to contribute their best work.
• Agility and nimbleness: We recognize that the fintech landscape is constantly evolving, and we encourage our team members to be adaptable, resilient, and open to new challenges and opportunities.

Career Growth and Learning Benefits

By joining blithequark as a Customer Care Agent, you will become part of a dynamic and growing team that is passionate about making a positive impact in the lives of older adults and their financial caregivers. This role offers:

• Opportunities for professional growth and development, with access to training and resources that will help you enhance your skills and knowledge in customer service and the fintech industry.
• A collaborative and supportive work environment that fosters innovation, creativity, and mutual respect among team members.
• The chance to work with a talented and experienced team of entrepreneurs and financial services experts who are dedicated to delivering exceptional customer experiences and driving business success.

Work Environment and Company Culture

At blithequark, we are committed to creating a work environment that is inclusive, flexible, and empowering. We believe in:

• Remote work flexibility: We understand that our team members have different needs and preferences when it comes to work arrangements, and we offer the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection and a quiet, dedicated workspace.
• Open communication: We encourage transparency, honesty, and open communication among team members, recognizing that these values are essential to building trust, resolving conflicts, and driving collective success.
• Recognition and rewards: We appreciate the hard work and dedication of our team members and offer recognition and rewards for outstanding performance, milestones achieved, and contributions to the company's growth and success.

Compensation, Perks, and Benefits

As a Customer Care Agent at blithequark, you can expect a competitive compensation package that reflects your skills, experience, and contributions to the company. Our perks and benefits may include:

• Flexible working hours and remote work arrangements, allowing you to balance your work and personal life effectively.
• Access to cutting-edge technology and tools, enabling you to deliver exceptional customer service and stay up-to-date with the latest developments in the fintech industry.
• Opportunities for professional growth and development, with training, mentoring, and career advancement possibilities.
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off, designed to support your well-being and financial security.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service and making a positive impact in the fintech sector, we invite you to apply for the Customer Care Agent role at blithequark. This part-time opportunity offers a unique chance to join a dynamic and growing team, develop your skills and knowledge, and contribute to the success of a company that is dedicated to protecting the financial well-being of older adults and supporting their loved ones. Apply now to take the first step in an exciting and rewarding career journey with blithequark.