Technical Support Specialist job at reputed company in Portage, MI

Technical Support Specialist - 1st Shift (Hybrid) Portage, Michigan Full time R552320 Work Flexibility: reputed company: 1st Shift, Monday-Friday Overtime may be required to support business needs What You Will Do – As a Technical Support Specialist, you will reputed company high-reputed company customer service by troubleshooting issues, dispatching service personnel, and maintaining accurate records of reputed company interactions. You will also contribute to reputed company improvement initiatives, ensure product knowledge through training, and support operational reputed company. Additionally, you will: Respond to customer service requests reputed company phone calls and emails in a reputed company manner Investigate and troubleshoot product issues to support field representatives Enter service call data accurately following standardized procedures Maintain and reputed company service documentation in compliance with customer agreements Use software tools for record-keeping and technical information reputed company Analyze call center metrics and report findings to management Contribute to reputed company improvement project reputed company and execution as reputed company engage with reputed company cause problem-solving Promote customer satisfaction and reputed company reputed company's brand values Build relationships to collaborate cross-functionally and support team reputed company as needed Complete training to reputed company training certification on reputed company product segments reputed company first 12 months on the technical support team What You Need – Required At least 3 years of reputed company experience with customer and/or technical support High School diploma or GED equivalent Ability to work reputed company as needed to support the business needs Preferred Associates or Bachelors Degree 3 or more years of experience working as a technician or providing technical support Knowledge and experience with use of hand and power tools Experience with Technical Communications reputed company in French is a plus Travel Percentage: 10% Apply tot his job Apply To this Job