Experienced Enterprise Customer Engineer – Cloud Infrastructure and Artificial Intelligence Solutions Specialist at blithequark

Introduction to blithequark and the Industry

At blithequark, we are at the forefront of revolutionizing the way businesses operate and interact with their customers, employees, and partners through cutting-edge cloud technology. Our products and services are designed with security, reliability, and scalability in mind, catering to the diverse needs of developers, small and large enterprises, academic institutions, and government agencies. As a key player in the rapidly evolving tech industry, blithequark is committed to empowering its customers to transform and build what's next for their businesses, all with technology built in the cloud.

About the Role

As an Enterprise Customer Engineer at blithequark, you will be part of an entrepreneurial team that plays a crucial role in understanding the needs of our clients and helping shape the future of businesses of all sizes. Your expertise will be instrumental in identifying and assessing large-scale AI opportunities that can benefit from AI-optimized infrastructure. You will work closely with clients to leverage accelerators within their overall cloud approach, helping them run benchmarks for existing models, finding opportunities to apply accelerators for new models, developing migration paths, and assisting with research costs to performance. Alongside this, you will collaborate with internal Cloud AI teams to eliminate roadblocks and shape the future of our services.

Key Responsibilities

• Be a trusted advisor to our top clients, helping them understand and incorporate AI accelerators into their universal cloud strategy through recommending migration paths, integration techniques, and application architectures that incorporate blithequark Cloud AI optimized infrastructure.
• Demonstrate how blithequark Cloud is differentiated, highlighting the power of accelerators by working with clients on proof-of-concepts, demonstrating features, optimizing model performance, profiling, and benchmarking.
• Build repeatable assets to enable other clients and internal teams, ensuring that our solutions are scalable and efficient.
• Influence blithequark Cloud strategy at the intersection of infrastructure and AI/ML by advocating for corporate customer requirements, ensuring that our products and services meet the evolving needs of our clients.
• Travel to customer sites and events as needed, providing on-site support and expertise to our clients.

Qualifications

Essential Qualifications

• Bachelor's degree in computer technology, mathematics, or a related technical field, or equivalent practical experience.
• 5 years of experience in cloud infrastructure, with a deep understanding of cloud computing concepts and technologies.
• Experience in building and operationalizing machine learning models, with a strong foundation in AI and ML principles.
• Experience in delivering technical presentations while leading detailed discovery and planning sessions that are aligned with the customer, with defined scope and success criteria.

Preferred Qualifications

• Experience in training and fine-tuning large models (e.g., image, language, segmentation, recommendation, genomics) with accelerators, with a strong understanding of ML algorithms and techniques.
• Experience with MLPerf benchmarks, with a focus on optimizing model performance and efficiency.
• Experience with performance profiling tools (e.g., Tensorflow profiler, PyTorch profiler, Tensorboard), with a strong understanding of how to optimize model performance and identify bottlenecks.
• Experience with distributed training and optimizing performance versus costs, with a focus on scalability and efficiency.
• Experience in designing and architecting large-scale infrastructure farms for professional AI use cases, with a strong understanding of cloud infrastructure and AI/ML technologies.
• Ability to interact with C-level or senior business leaders and influence decisions, with excellent communication and interpersonal skills.

Skills and Competencies

To be successful in this role, you will need to possess a unique combination of technical, business, and interpersonal skills. You should be a strong communicator and collaborator, with the ability to work effectively with clients, internal teams, and stakeholders. You should also be a strategic thinker, with a deep understanding of the cloud computing and AI/ML landscapes, and the ability to identify opportunities and challenges. Additionally, you should be a lifelong learner, with a passion for staying up-to-date with the latest technologies and trends in the industry.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Enterprise Customer Engineer, you will have access to a wide range of training and development opportunities, including technical training, leadership development programs, and mentorship opportunities. You will also have the opportunity to work on complex and challenging projects, with a high degree of autonomy and ownership. Additionally, you will be part of a dynamic and innovative team, with a culture that values collaboration, creativity, and innovation.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and innovative work environment. Our offices are designed to foster collaboration and creativity, with open workspaces, state-of-the-art technology, and a wide range of amenities. We also offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package. Our company culture is built on a foundation of values that include innovation, collaboration, and customer obsession. We are a team of passionate and dedicated individuals who are committed to making a difference in the lives of our customers and the wider community.

Compensation, Perks, and Benefits

The USA-based salary range for this full-time role is $125,000 - $250,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. In the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your chosen location during the hiring process.

Conclusion

If you are a motivated and experienced technical professional with a passion for cloud computing and AI/ML, we encourage you to apply for this exciting opportunity to join our team at blithequark. As an Enterprise Customer Engineer, you will have the opportunity to work on complex and challenging projects, with a high degree of autonomy and ownership. You will also be part of a dynamic and innovative team, with a culture that values collaboration, creativity, and innovation. Don't miss out on this opportunity to take your career to the next level and make a difference in the lives of our customers. Apply now to join our team and start your journey with blithequark!