Experienced Customer Success Associate for Student Loan Borrowers – Full-Time Remote Contractor Opportunity with blithequark

Introduction to blithequark

At blithequark, our mission is to empower the 45 million Americans burdened by student debt to save money through smart, algorithm-based recommendations. We combine policy expertise and innovative technology to serve student loan borrowers across the country. Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to tackle one of the greatest challenges of our generation. As a Certified B Corporation®, we are committed to helping all borrowers improve their financial health through better repayment strategies. Recently, we raised our Series A and are backed by a team of world-class investors, demonstrating our potential for growth and impact.

About the Role

As a member of our Borrower Success Team at blithequark, you will play a vital role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will quickly become an expert in the student loan landscape, serving as the first point of contact for our users. This is a remote, full-time contractor role for up to 5 months, with the possibility of extension or permanent hiring based on performance and company needs.

Key Responsibilities

• Understanding blithequark's product offerings and how they address borrowers' needs, ensuring you can effectively communicate the value of our services.
• Engaging with borrowers via email and live chat, providing exceptional customer service and support.
• Reviewing and submitting applications for federal loan programs, ensuring accuracy and efficiency in the process.
• Proactively suggesting and implementing ideas and automations that can help scale the team, contributing to the continuous improvement of our operations.
• Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings, ensuring our products meet the evolving needs of our borrowers.
• Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission, fostering a culture of teamwork and shared objectives.

Essential Qualifications

We are seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is highly valued. You should be passionate about applying your talents in a fast-paced startup environment to tackle a major social issue of our time.

Key Qualities

• Detail-oriented: You can understand and communicate complex program requirements and capably manage internal systems and processes.
• Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas, adapting to new challenges and technologies.
• Clear communicator: You can field questions from borrowers with empathy, tact, and clarity, ensuring that our users feel supported and informed.
• Excellent teammate: You collaborate with and support your teammates, clearly communicating capacity and expectations to ensure seamless team operations.

Values at blithequark

We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. These values guide our interactions with each other, our borrowers, and our community, ensuring that we maintain a positive and productive work environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Associate, you will have the opportunity to develop a deep understanding of the student loan landscape, enhance your customer service skills, and contribute to the development of new features and offerings. Our fast-paced and dynamic environment provides ample opportunities for learning and professional growth, with the potential for career advancement within the company.

Work Environment and Company Culture

Our company culture is built on the principles of empathy, diversity, growth, determination, humility, and fun. We believe in fostering an inclusive and supportive work environment where everyone feels valued and empowered to contribute. As a remote team, we prioritize clear communication, collaboration, and mutual respect, ensuring that all team members feel connected and engaged.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package and a range of perks and benefits designed to support the well-being and success of our team members. While specific details may vary, we are committed to providing a rewarding and supportive work environment that recognizes the value of our team's contributions.

Conclusion

If you are passionate about making a difference in the lives of student loan borrowers and are excited about the opportunity to join a dynamic and mission-driven team, we encourage you to apply for this role. As a Customer Success Associate at blithequark, you will be part of a dedicated team working to empower borrowers and improve their financial health. Join us in our mission to fix the system and create a better future for millions of Americans.