Part-Time Remote Call Center Customer Service Representative for Dynamic Health Plan Partnerships at blithequark

Introduction to blithequark and the Industry

blithequark is a leading innovator in the health plan industry, dedicated to providing exceptional support and services to its members. As a key player in this sector, blithequark recognizes the importance of delivering top-notch customer service, ensuring that every interaction with its members is met with professionalism, empathy, and understanding. The healthcare industry is rapidly evolving, with a growing emphasis on patient-centered care and personalized support. At blithequark, we are committed to staying at the forefront of this evolution, leveraging technology and expertise to enhance the member experience.

Job Overview

We are seeking a highly skilled and compassionate Part-Time Remote Call Center Customer Service Representative to join our team at blithequark. This role is perfect for individuals who thrive in fast-paced environments, are passionate about delivering exceptional customer service, and are looking for a challenging yet rewarding part-time opportunity. As a Customer Service Representative at blithequark, you will play a vital role in addressing inquiries, resolving issues, and providing support to our health plan members, all while working from the comfort of your own home.

Key Responsibilities

• Handle inbound calls from health plan members and representatives, addressing questions and concerns regarding our transportation services in a prompt and courteous manner.
• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after-call surveys, to ensure the highest level of service quality.
• Adhere to all HIPAA and compliance protocols to safeguard the protected health information (PHI) of our members, maintaining the trust and confidentiality that is paramount in our industry.
• Escalate transportation and customer service concerns to the contact center leadership team, ensuring that issues are addressed efficiently and effectively.
• Utilize excellent communication skills, both written and verbal, to provide clear and concise information to members, while also demonstrating empathy, patience, and understanding in every interaction.

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with the demands of a fast-paced call center environment. The essential requirements include:

• A minimum of 6 months of inbound Contact Center experience or transferable healthcare experience, demonstrating your ability to navigate complex customer service scenarios.
• A High School degree or equivalent, providing a foundation in core skills and knowledge.
• The ability to sit for 4 hours or more a day, wearing a headset, and maintain a secure, quiet, distraction-free workspace without conflicting responsibilities during scheduled work shifts.
• A reliable computer system with a download speed of 80 to 100-mbps and an upload speed of 12 to 20-mbps, ensuring seamless connectivity and performance.
• Excellent written, communication, and data entry skills, with moderate experience in Microsoft Teams, Outlook, and Word, facilitating effective communication and data management.
• The ability to adapt to high and fast-paced call volumes, prioritizing tasks, and managing time efficiently to meet productivity goals.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable and will be considered an asset in your application:

• Spanish fluency, enabling you to provide support to a broader range of members and enhancing your versatility as a Customer Service Representative.
• Previous experience in the healthcare industry, offering a deeper understanding of the complexities and nuances of health plan services.
• Advanced skills in Microsoft Office applications, particularly in data analysis and reporting, which can contribute to process improvements and service enhancements.

Skills and Competencies

To excel in this role, you will need to demonstrate a range of skills and competencies, including:

• Excellent Communication Skills: The ability to communicate clearly, concisely, and empathetically with members, both verbally and in writing.
• Problem-Solving and Adaptability: The capacity to analyze issues, think critically, and adapt to changing situations and priorities in a fast-paced environment.
• Technical Skills: Proficiency in using computer systems, software applications, and technology to manage data, communicate with members, and perform job functions efficiently.
• Time Management and Organization: The ability to prioritize tasks, manage time effectively, and maintain a high level of productivity in a remote work setting.
• Compliance and Confidentiality: A strong understanding of HIPAA and compliance protocols, with a commitment to maintaining the confidentiality and security of member information.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Part-Time Remote Call Center Customer Service Representative, you will have access to:

• Comprehensive on-the-job training, designed to equip you with the skills and knowledge necessary to excel in your role.
• Ongoing coaching and feedback, providing opportunities for continuous improvement and professional development.
• Career advancement opportunities, as you gain experience and demonstrate your capabilities, with potential paths into leadership or specialized roles within the company.
• A dynamic and supportive work environment, where your contributions are valued, and your well-being is prioritized.

Work Environment and Company Culture

blithequark prides itself on fostering a positive, inclusive, and respectful work environment, where diversity, equity, and inclusion are core values. As a remote team member, you will be part of a vibrant community that:

• Embraces flexibility and work-life balance, recognizing the importance of personal well-being and happiness.
• Encourages open communication, transparency, and feedback, ensuring that every voice is heard and valued.
• Fosters a culture of learning, innovation, and collaboration, where ideas are shared, and collective success is celebrated.
• Supports the professional and personal growth of its team members, through training, development opportunities, and recognition programs.

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you will be offered a competitive compensation package, including:

• A hourly rate of $16.50, reflecting your skills, experience, and the value you bring to the role.
• A comprehensive benefits package, featuring 401(k), 401(k) matching, dental insurance, health insurance, paid time off, referral programs, and vision insurance, designed to support your financial security and well-being.
• The opportunity to work from home, enjoying the flexibility and convenience that comes with remote work, while also reducing your carbon footprint and contributing to a more sustainable future.
• Access to ongoing training and development programs, ensuring that you stay up-to-date with industry trends, best practices, and emerging technologies.

Conclusion

If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Part-Time Remote Call Center Customer Service Representative role at blithequark. This is an exciting opportunity to join a dynamic team, contribute to the success of our health plan partnerships, and grow your career in a supportive and inclusive environment. Don't miss the chance to make a meaningful difference in the lives of our members and be part of a company that truly values its people. Apply now and take the first step towards an rewarding and challenging career with blithequark!