**Experienced Customer Service Representative – Remote Health Insurance Enrollment Support**

Are you a highly motivated and dedicated individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives and embark on a rewarding career journey that will challenge you, inspire you, and empower you to make a meaningful difference in the lives of millions. At blithequark, we're on a mission to revolutionize the way people find and enroll in health insurance. With the largest state-based marketplace footprint and a consumer-friendly interface, we're empowering millions of consumers across the country to make informed decisions about their health plans. Our innovative cloud-based enrollment tools, decision support systems, and agent marketing solutions are setting a new standard for the industry, and we're looking for talented individuals like you to join our team and help us achieve our vision. **About blithequark** blithequark is a leading provider of cloud-based enrollment tools, decision support systems, and agent marketing solutions for state-based exchanges, brokers, insurers, and consumers. Our cutting-edge technology and consumer-friendly interface make it easy for people to navigate the complex world of health insurance, and our commitment to delivering exceptional customer experiences has earned us a reputation as a trusted partner in the industry. **Why Join blithequark?** * **Opportunities for growth and development**: At blithequark, we're committed to helping our team members grow and develop their skills, whether you're just starting your career or looking to take your experience to the next level. * **Collaborative and supportive team environment**: Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values and commitment to excellence. * **Flexible work arrangements**: As a Remote Customer Service Representative, you'll have the flexibility to work from home and enjoy a better work-life balance. * **Competitive compensation and benefits**: We offer a competitive hourly rate, performance-based incentives, and a comprehensive benefits package that includes paid time off, 401K matching, and individual coverage HRA. **Responsibilities** As a Remote Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and helping us achieve our vision of making finding and enrolling in health insurance simple. Your responsibilities will include: * **Inbound and outbound calls**: You'll be responsible for answering customer calls, resolving issues, and providing technical support to help customers navigate our platform. * **Application data entry**: You'll be responsible for accurately and efficiently entering customer data into our system, ensuring that all information is up-to-date and accurate. * **Online chat inquiries**: You'll be responsible for responding to online chat inquiries and providing timely and effective support to customers. * **Interpret and follow defined procedures and policies**: You'll be responsible for interpreting and following our defined procedures and policies, ensuring that all customer interactions are handled in accordance with our guidelines. * **Creative problem-solving skills**: You'll be responsible for using your creative problem-solving skills to resolve complex customer issues and provide innovative solutions. * **Flexibility and adaptability**: You'll be responsible for being flexible and adaptable in a fast-paced, dynamic environment where priorities and projects can change quickly. * **Time and task management**: You'll be responsible for managing your time and tasks effectively, prioritizing multiple projects and deadlines to ensure that all customer interactions are handled efficiently and effectively. **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * **Moderate to advanced computer skills**: You'll need to be comfortable using technology and have a strong understanding of computer systems and software. * **High level of comfort learning new technology**: You'll need to be willing to learn new technology and adapt to changing systems and processes. * **High level of professionalism**: You'll need to demonstrate a high level of professionalism in all customer interactions, ensuring that our brand is represented positively and consistently. * **Excellent verbal and written communication skills**: You'll need to possess excellent verbal and written communication skills, ensuring that all customer interactions are handled effectively and efficiently. * **Comfortable working from home**: You'll need to be comfortable working from home and have a dedicated, private, and secure workspace. * **Self-motivated and success-driven**: You'll need to be self-motivated and success-driven, with a strong desire to deliver exceptional customer experiences and achieve your goals. **Preferred Experience** While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be an asset. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, would also be beneficial. **What We Offer** In addition to a competitive hourly rate, performance-based incentives, and a comprehensive benefits package, we offer: * **Paid training**: We'll provide you with comprehensive paid training to ensure that you have the skills and knowledge you need to succeed in this role. * **Full-time, seasonal temp-to-permanent roles**: We offer full-time, seasonal temp-to-permanent roles, providing you with the stability and security you need to plan for your future. * **Performance and attendance-based incentives**: We offer performance and attendance-based incentives, providing you with opportunities to earn additional income and rewards. * **The convenience of working from home**: You'll have the flexibility to work from home, enjoying a better work-life balance and reduced commuting time. * **Collaborative and supportive team environment**: Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values and commitment to excellence. **How to Apply** If you're a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join blithequark's elite team of Remote Customer Service Representatives. Please visit our website to learn more about this role and to submit your application. Apply for this job