Experienced Customer Service Representative – Full Time Work from Home Opportunity with blithequark

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle shapes our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We empower every team member to feel a sense of ownership and pride in their role, transforming our culture and accelerating innovation to make healthcare more personal, convenient, and affordable.

About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at blithequark. As a key member of our Customer Care division, you will play a vital role in assisting our millions of plan members with their pharmacy benefit plans. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions to help members better understand their coverage and options.
• Offer solutions and support to simplify the healthcare experience for our members, demonstrating empathy, patience, and a genuine concern for improving their quality of life.
• Utilize your skills and knowledge to provide accurate and timely information, ensuring that our members receive the best possible service.
• Collaborate with internal teams to resolve issues and improve processes, contributing to a culture of continuous improvement and innovation.

Requirements and Qualifications

To be successful in this role, you will need:

• At least 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military setting.
• Computer proficiency in Windows-based applications, with the ability to learn new systems and technologies quickly.
• A High School Diploma or equivalent, with an Associate's degree or equivalent experience preferred.
• Strong customer service skills, including courteous telephone etiquette, professionalism, and the ability to exhibit patience and empathy.
• Excellent oral, interpersonal, and communication skills, with the ability to relate to customers in a patient and helpful way.
• Reliability and compliance with scheduling standards, with the ability to work a variety of shifts, including days, evenings, and weekends.

Preferred Qualifications

• Ability to problem-solve in a positive and productive manner, with a focus on finding solutions that meet the needs of our members.
• Comfortable working in a fast-paced environment, with the ability to prioritize tasks and manage multiple responsibilities.
• Strong analytical and critical thinking skills, with the ability to interpret data and make informed decisions.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to advance your career through our Career Mapping guide, with paths to progression from a REP I to a REP II and III. We offer a comprehensive training program, including onsite training and self-paced modules, to ensure your success in the role. You will also have access to free development courses, education assistance, and a range of well-being programs to support your personal and professional growth.

Work Environment and Culture

Our work environment is dynamic and fast-paced, with a focus on collaboration, innovation, and customer satisfaction. We prioritize the well-being and satisfaction of our team members, offering a range of benefits and perks to support your physical, emotional, and financial health. Our company culture is built on a foundation of heart, with a commitment to delivering exceptional service to our members and making a positive impact in our communities.

Compensation and Benefits

The typical pay range for this role is $17.00 - $27.90 per hour, depending on experience, education, and other relevant factors. In addition to your compensation, you will enjoy a range of benefits, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year
• CVS store discount
• Discount programs with participating partners

How to Apply

To apply for this exciting opportunity, simply follow these two easy steps:

• Apply online through our website
• Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and experience

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a vital role in assisting our members and contributing to the success of our organization. Join our team and discover a career that is rewarding, challenging, and fulfilling. Apply today and take the first step towards a brighter future with blithequark!