Experienced Customer Service Representative – Data Information Processor for Remote US Opportunities in Safety and Security Solutions

Introduction to blithequark

At blithequark, we are driven by a shared purpose to help people be their best in the moments that matter, and we achieve this by solving for safer. Our mission is built on the understanding that people can only be their best when they feel safe and are safe. To achieve this, we develop the best possible technologies across every part of our safety and security ecosystem, including mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. By connecting public safety agencies and enterprises, we enable the collaboration that's critical to connecting those in need with those who can help. The work we do at blithequark matters, and we're looking for talented individuals to join our team in making a difference.

Department Overview

MVTrac/MVConnect, a part of blithequark, is the leading provider of on-demand data solutions for auto finance, government, and law enforcement organizations. Utilizing a national network of digital recognition technology devices, MVTRAC aggregates and stores real-time intelligent data in a centralized, secure database, adhering to the most stringent privacy and compliance standards available today. Our technology is nothing without the people behind it, and we're seeking a detail-oriented, driven Customer Service Processor to join our team.

Job Description

We are a leader in the Repossession industry, and this position involves administering the acceptance of assignments from clients/lenders, processing these assignments, managing the completion of services, and facilitating the release of lender assets upon the execution of service. As a Customer Service Representative – Data Information Processor, you will process client/agent requests while managing a high call volume in a fast-paced, multi-tasking environment. Your role will require working within multiple systems, utilizing client/lender databases to execute specific lender requirements, and navigating upwards of 15 different tabs between multiple screens.

Key Responsibilities:

• Administer the acceptance of assignments from clients/lenders and process these assignments efficiently.
• Manage the completion of services and facilitate the release of lender assets upon the execution of service.
• Process client/agent requests in a timely and professional manner.
• Work effectively in a high multi-tasking environment, utilizing multiple systems and screens.
• Provide excellent customer service, ensuring high levels of customer satisfaction.
• Demonstrate the ability to work independently as well as within a team, with excellent communication skills.
• Follow through and take ownership of work to completion, ensuring all tasks are completed accurately and on time.

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or equivalent.
• Minimum 2 years of customer service experience.
• Legal authorization to work in the U.S. indefinitely.
• Previous collection, repossession, or automotive industry experience is preferred.
• Proficiency in Microsoft Office and Google Suite products.
• A minimum typing speed of 40 wpm.
• The ability to handle multitasking on a computer with multiple screens.
• Excellent customer service skills, with the ability to work in a fast-paced environment.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience working in a remote environment.
• Residence in the Central Time Zone, due to the working schedule.
• Experience working with client/lender databases and executing specific lender requirements.

Skills and Competencies

To excel in this role, you will need to demonstrate:

• Excellent communication and customer service skills, with the ability to provide high levels of customer satisfaction.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and Google Suite products, with the ability to learn new systems and technologies quickly.
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
• Adaptability and flexibility, with the ability to work in a fast-paced, dynamic environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Representative – Data Information Processor, you will have access to:

• Comprehensive training programs, designed to help you develop the skills and knowledge needed to succeed in your role.
• Opportunities for career advancement, with a focus on promoting from within.
• Professional development opportunities, including conferences, workshops, and online courses.
• A collaborative and supportive work environment, with a focus on teamwork and camaraderie.

Work Environment and Company Culture

At blithequark, we're proud of our people-first and community-focused culture, empowering every employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. Our culture is built on:

• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment.
• A strong focus on employee well-being, with access to comprehensive benefits and wellness programs.
• A collaborative and supportive work environment, with a focus on teamwork and camaraderie.
• Opportunities for community involvement and volunteerism, with a focus on giving back to the communities we serve.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation and benefits package, including:

• Competitive salary and bonus structure, with opportunities for career advancement and professional growth.
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401K with company match.
• Generous paid time off package, including vacation, sick leave, and holidays.
• Opportunities for professional development and growth, including training programs, conferences, and workshops.
• Access to comprehensive wellness programs, including fitness classes, mental health resources, and employee assistance programs.

Conclusion

If you're a motivated and detail-oriented individual with a passion for customer service and a desire to make a difference, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative – Data Information Processor. At blithequark, we're committed to creating a safer world, and we believe that our employees are the key to achieving this mission. Don't miss out on this opportunity to join a dynamic and growing company and to be a part of a team that's making a real difference in the lives of people around the world.

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@blithequark.com.