Experienced Remote Customer Support Specialist - Marketplace Department - Delivering Exceptional Customer Experiences through Empathy and Effective Problem-Solving

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the industry, dedicated to providing top-notch customer experiences through our innovative marketplace platform. As a fully remote company, we are committed to fostering a culture of excellence, empathy, and collaboration among our team members. We are now seeking an entry-level Remote Customer Support Specialist to join our Marketplace Department, where you will play a vital role in ensuring customer satisfaction and loyalty.

Job Overview

As a Remote Customer Support Specialist - Marketplace Department at blithequark, you will be the primary point of contact for all customer inquiries and issues related to our internet marketplace customer service via email. Under the supervision of the Marketplace Manager - Email, you will act as a liaison to the Processing Department team, providing timely and effective solutions to customer problems. Your goal will be to resolve customer issues on the first attempt, while maintaining a positive and professional demeanor at all times.

Key Responsibilities

• Handle incoming customer service-related inquiries from various marketplace channels via email, assisting customers with order changes, status updates, cancellations, and other issues.
• Demonstrate empathy and understanding in addressing customer concerns, presenting blithequark in a positive light and ensuring customer retention through reasonable negotiations.
• Contact customers via phone when possible to resolve inquiries and issues in a timely manner, taking ownership of the customer experience from start to finish.
• Partner with management on escalated customer and product issues, identifying trends and communicating them to management in measurable terms.
• Provide proactive and consistent follow-up to all customer inquiries, responding to every customer email upon receipt and documenting a complete summary of the customer's inquiry, actions taken, and expectations set forth.
• Maintain high standards of quality service, adhering to the company's QA program and demonstrating improvements when necessary.
• Takes on the Customer Support Specialist role for the Email team as needed and performs other duties as assigned.

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 1 year of customer service, administrative, or retail background, with call center experience being a plus.
• Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner.
• Computer literacy, with the ability to navigate through programs and windows, and excellent typing and data entry skills.
• Effective problem-solving skills, with the ability to multi-task and perform with a low error rate as an email specialist.
• Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a remote customer support role, with a proven track record of delivering exceptional customer experiences.
• Familiarity with internet marketplace customer service and the ability to navigate through various software programs and systems.
• Strong analytical and problem-solving skills, with the ability to identify trends and communicate them to management in measurable terms.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication skills: The ability to articulate details to customers in a professional and calm manner, both verbally and in writing.
• Empathy and understanding: The ability to demonstrate empathy and understanding in addressing customer concerns, presenting blithequark in a positive light.
• Problem-solving skills: The ability to identify and resolve customer issues in a timely and effective manner, taking ownership of the customer experience from start to finish.
• Time management and organization: The ability to prioritize tasks, manage time effectively, and maintain a high level of productivity in a remote work environment.
• Adaptability and flexibility: The ability to adapt to changing circumstances, priorities, and deadlines, with a flexible and positive attitude.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Support Specialist, you will have access to:

• Comprehensive training programs: Ongoing training and development opportunities to enhance your skills and knowledge in customer support, communication, and problem-solving.
• Career advancement opportunities: Opportunities for career advancement and professional growth within the company, with a clear path for progression and development.
• Feedback and coaching: Regular feedback and coaching from experienced managers and team leaders, to help you improve your performance and achieve your goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a dynamic and collaborative team, with:

• Flexible work arrangements: The ability to work from the comfort of your own home, with flexible scheduling and autonomy to manage your workload.
• Open communication: Regular team meetings, open communication channels, and a transparent approach to decision-making and feedback.
• Recognition and rewards: Opportunities for recognition and rewards, including bonuses, incentives, and celebrations of milestones and achievements.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Competitive salary: A salary that reflects your experience, skills, and qualifications, with opportunities for growth and development.
• Benefits package: A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and other perks.
• Paid time off: Generous paid time off, including vacation days, sick leave, and holidays, to help you maintain a healthy work-life balance.

Internet Connectivity Guidelines

As a condition of employment, you will be required to provide and maintain a high-speed internet connection that meets blithequark's internet department requirements. This includes:

• Dedicated business class internet connection: A high-speed business class internet connection, with speeds of at least 15 MBS down/5 MBS up.
• Cable connection: A cable connection, with a dynamic modem for cable, and a cable modem or DSL router provided by the carrier.
• Equipment requirements: A modem, Wyse terminal (computer), monitor, phone, and headset, as well as other miscellaneous equipment, will be provided by blithequark's computer support team.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Remote Customer Support Specialist, you will be part of a dynamic and collaborative team, with opportunities for growth, development, and career advancement. Apply now to take the first step in your journey with blithequark!