Experienced Customer Service Relationship Specialist for Insurance Policyholders and Agents - 100% Remote Opportunity at blithequark

Introduction to blithequark

At blithequark, we are driven by a mission to make a meaningful difference in the lives of our customers and the communities we serve. As a leading insurance company, we go beyond just providing coverages and policies; we strive to create an effortless experience for our policyholders, third parties, and agents. Our team is dedicated to helping others achieve their goals, and we believe that every opportunity to make a positive impact is a step towards shaping a brighter future.

About the Role

We are seeking a highly skilled and passionate Customer Service Relationship Specialist to join our team. As a Customer Service Relationship Specialist at blithequark, you will play a vital role in providing exceptional service to our existing policyholders, third parties, and agents. Your primary responsibility will be to handle inbound telephone calls, addressing insurance-related questions, inquiries, or concerns in a professional and empathetic manner. You will be the face of our company, and your ability to build strong relationships with our customers will be crucial in promoting our brand and values.

Key Responsibilities

• Promote digital self-service capabilities to our customers, ensuring they have access to the resources they need to manage their policies efficiently.
• Take ownership of every customer interaction, utilizing each touchpoint as an opportunity to build value and strengthen our brand.
• Assist customers over the phone, providing timely and effective solutions to their queries and concerns.
• Develop a deep understanding of our insurance products and processes through our comprehensive training program.
• Commit to our training and work schedule, ensuring you are always available to support our customers during their times of need.
• Maintain a dedicated workspace that is free from distractions, allowing you to focus on delivering exceptional customer service.

Qualifications and Requirements

To be successful in this role, you will need to possess a demonstrated background in customer service, call center, insurance, retail, restaurant, or a related field. You should be able to work in a fast-paced, complex environment, navigating multiple programs and systems with ease. Strong problem-solving and critical thinking skills, combined with excellent communication and empathy, are essential for building trust with our customers and colleagues.

Essential Qualifications

• High School Diploma or equivalent experience required.
• Ability to work in a 100% remote environment, with a reliable high-speed broadband internet connection (minimum upload/download speeds of 10Mbps/100 Mbps).
• Strong attention to detail, with the ability to learn and adapt quickly in a dynamic environment.
• Excellent communication and interpersonal skills, with the ability to empathize with customers and colleagues.
• Spanish bilingual skills are a plus, but not required.

Preferred Qualifications

• Previous experience in the insurance industry, with a strong understanding of insurance products and processes.
• Proven track record of delivering exceptional customer service, with a focus on building strong relationships and resolving complex issues.
• Experience working in a call center or customer-facing environment, with a strong ability to handle multiple calls and prioritize tasks effectively.

Career Growth and Development

At blithequark, we are invested in your career journey from day one. We prioritize supporting your skill development, providing ongoing coaching and training to help you achieve your goals. Whether you are looking to grow within our business or leverage your talents across the organization, you can count on your leader to make an investment in your development. Our comprehensive training program will equip you with the knowledge and skills needed to succeed in this role, and our commitment to your growth will provide you with opportunities to advance your career in the future.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe that every individual has the potential to make a meaningful contribution, and we strive to create an environment that is supportive, collaborative, and empowering. As a remote employee, you will be part of a dynamic team that is connected by a shared passion for delivering exceptional customer service. You will have access to a range of tools and resources to help you stay connected with your colleagues, including virtual team meetings, online training sessions, and social events.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a base pay range of $40,685 - $61,027 per year. In addition to your base pay, you will be eligible for a range of benefits, including medical, dental, vision, life, and disability insurance, effective from day one. You will also receive 25 days of paid time off in your first full year of service, plus paid holidays, tuition reimbursement, and a student loan paydown program. Our 401K program will help you plan for your future, and our award-winning well-being program will provide you with the support and resources you need to maintain a healthy work-life balance.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Relationship Specialist at blithequark, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. You will have the opportunity to develop your skills, advance your career, and be part of a company that is committed to creating a positive impact in the communities we serve. Apply now to join our team and start your journey towards a rewarding and fulfilling career.