Experienced Technical Content Designer for Customer Service and Global Support Experience Development

Introduction to blithequark

blithequark is one of the world's leading entertainment services, offering a vast array of TV series, films, and games to over 278 million paid memberships across more than 190 countries. Our members enjoy unparalleled flexibility, with the ability to play, pause, and resume watching their favorite content anytime, anywhere, and on any device. At blithequark, we are committed to shaping the future of global entertainment, driven by our belief that there is a better way to watch. Our Global Customer Service (CS) organization plays a vital role in this mission, focusing on delivering exceptional interactions with our subscribers worldwide. Our goal is simple: excellence, simplicity, and getting our members back to streaming with minimal interruption.

The Role of a Technical Content Designer at blithequark

We are seeking a highly skilled Technical Content Designer to join our Customer Service Content Strategy team. As a key member of this team, you will be responsible for improving the support experience for both our members and customer service agents. Your primary objective will be to ensure that customers and agents have access to the information they need, when they need it, to enjoy blithequark's services and features seamlessly. To achieve this, you will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the blithequark Help Center and internal customer service knowledge base for our global CS teams.

Key Responsibilities

• Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting to ensure successful project delivery.
• Create and edit Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials, to provide clear, concise, and easily accessible information to our members and agents.
• Ensure consistent content style, tone, and format across all platforms, meeting the evolving expectations of a global audience and adhering to blithequark's brand voice and guidelines.
• Partner closely with support operations, localization, legal, product design, and engineering teams to ensure that content is accurate, up-to-date, and relevant to the needs of our members and agents.
• Create, maintain, and update style guides and editorial training to support the development of high-quality content across the organization.
• Leverage multiple data sources to provide data-driven analysis and content recommendations, continuously improving the support experience and content strategy.

Qualifications and Desired Qualities

To be successful in this role, you will need:

• A BS/BA degree in a relevant field, such as English, Communications, or Technical Writing.
• 5+ years of relevant experience in technical writing, content design, or a related field, with a strong technical background and experience in helping customers navigate technical issues.
• Exceptional writing, editing, project management, and communications skills, with the ability to create clear, concise, and engaging content for a variety of audiences.
• Extensive technical or UI writing experience, with a focus on writing for customer service organizations or highly technical environments for a consumer audience.
• Experience writing for different platforms, such as computer, mobile, or TV, and familiarity with information architecture and content management systems.

In addition to these qualifications, we are looking for individuals who are:

• Independent, self-starters with innovative thinking and a curious approach to problem-solving.
• Action-oriented, with the ability to drive improvements and implement changes to enhance the support experience.
• Strong relationship builders, with superior communication skills, including storytelling, and the ability to thrive in a fast-paced environment.
• Highly adaptable, with a willingness to learn and grow in a dynamic and evolving organization.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Technical Content Designer, you will have access to a range of career growth opportunities, including:

• Professional development programs, such as training and mentorship, to enhance your skills and knowledge in technical writing and content design.
• Opportunities to work on high-impact projects, collaborating with cross-functional teams to drive innovation and improvement in the support experience.
• A dynamic and supportive work environment, with a culture that encourages creativity, experimentation, and continuous learning.

Work Environment and Company Culture

blithequark is a unique and innovative company, with a culture that values diversity, inclusion, and creativity. We believe that our employees are our greatest asset, and we are committed to providing a work environment that is supportive, flexible, and empowering. As a Technical Content Designer at blithequark, you will be part of a talented and dedicated team, working together to shape the future of global entertainment.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of $50,000 - $190,000 per year, depending on experience and qualifications. Our compensation structure consists solely of an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. We also provide a comprehensive range of benefits, including:

• Health Plans, Mental Health support, and a 401(k) Retirement Plan with employer match.
• Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, and Family-forming benefits.
• Life and Serious Injury Benefits, as well as paid leave of absence programs.
• Flexible time off for full-time salaried employees, and 35 days of paid time off per year for full-time hourly employees.

Conclusion

If you are a talented and motivated Technical Content Designer, with a passion for creating exceptional support experiences and a strong technical background, we encourage you to apply for this exciting opportunity at blithequark. As a member of our Customer Service Content Strategy team, you will play a critical role in shaping the future of global entertainment, and helping our members to enjoy the best possible streaming experience. Don't miss this chance to join a dynamic and innovative company, with a culture that values creativity, diversity, and inclusion. Apply now to become a part of the blithequark team and help us to entertain the world!