**Entry-Level Customer Service Representative – Accelerate Your Career at blithequark**

Are you ready to embark on a rewarding career journey that combines exceptional customer service skills with the opportunity to grow and develop as a professional? Look no further than blithequark, a leading financial services company that values its employees and provides a supportive environment for career advancement. As an Entry-Level Customer Service Representative, you will play a vital role in delivering outstanding customer experiences while developing your skills and expertise in a dynamic and fast-paced industry. **About blithequark** blithequark is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. With a commitment to building a diverse workforce and creating a culture of belonging, we strive to make a positive impact on our customers' lives and our community. **The Role** As a Customer Relationship Advocate (CRA) at blithequark, you will be part of a team that is dedicated to providing exceptional customer service and support. Your primary responsibilities will include: * Answering inbound phone calls and responding to customer inquiries in a timely and professional manner * Developing skills to assist with a broad range of client needs, including trade requests, money movement, online support, and more * Collaborating with colleagues to resolve complex customer issues and provide solutions that meet their needs * Participating in training and development programs to enhance your knowledge and skills in the financial services industry * Working closely with your team to achieve sales and service goals, while maintaining a customer-centric approach **What to Expect** As a new CRA, you will embark on a three-stage journey that will help you develop the skills and expertise needed to succeed in this role. These stages include: 1. **Licensing Preparation**: In the first months, you will prepare to become a licensed professional by studying for and obtaining your SIE, Series 7, and 63 licenses. This includes paid study time and access to valuable resources like licensing coaches and workshops. 2. **Skill Development**: In the following months, you will handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. **Proficiency**: As you gain confidence and proficiency in serving customers, you will explore new career paths through job shadowing and our career center. **The Expertise and Skills You Bring** To succeed in this role, you will need to possess the following skills and qualities: * Aptitude and dedication to complete the FINRA SIE, Series 7, and 63 exams through our industry-leading licensing program * Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making * A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient * Ability to handle different types of situations, emotions, and conversations driving towards suitable resolutions * A desire for growth and a mindset that generates long-term success through adaptability and personal accountability * Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources, and find an appropriate resolution * Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously **The Team** Our greatest asset is our people, and we are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance, including: * Maternal and Parental Leave * Tuition Reimbursement * Student Loan Assistance * 401(K) 7% match * Health Insurance * Dental Insurance * Vision Insurance * Disability Insurance * Paid Time off * Commuter Benefit Program * Backup Dependent Care * Charitable match * Concierge Services * Wellness Program * Fitness Reimbursement **Company Culture** At blithequark, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. We invite you to join our team and experience a culture that is: * Collaborative and inclusive * Focused on customer satisfaction and loyalty * Committed to innovation and continuous improvement * Dedicated to employee growth and development * Passionate about making a positive impact on our customers' lives and our community **Compensation and Benefits** As a valued member of our team, you can expect a competitive compensation package, including: * A salary that reflects your skills and experience * Ongoing training and development opportunities * Access to our comprehensive benefits program * A hybrid working model that blends the best of both onsite and offsite work experiences * Opportunities for career advancement and professional growth **How to Apply** If you are a motivated and customer-focused individual who is eager to launch your career in the financial services industry, we invite you to apply for this exciting opportunity. Please visit our website at [fidelitycareers.com](http://fidelitycareers.com) to learn more about our company culture, benefits, and career opportunities. We look forward to welcoming you to our team! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to building a workforce that reflects the diversity of our customers and the communities we serve. If you require accommodations during the application or interview process, please contact our HR Accommodation Team at accommodations@fmr.com. **Certifications** * Series 07 - FINRA * Series 63 - FINRA **Apply Now** Don't miss this opportunity to accelerate your career and join a team that is dedicated to making a positive impact on our customers' lives and our community. Apply now and take the first step towards a rewarding and challenging career as a Customer Relationship Advocate at blithequark! Apply for this job