Experienced Healthcare Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Benefits of Working with blithequark

At blithequark, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include:

• Paid Training: We invest in our employees' growth and development, providing comprehensive training programs to help them excel in their roles.
• Competitive Wages: We offer competitive salaries and benefits packages to attract and retain top talent.
• Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and provide our employees with paid time off to relax and recharge.
• Employee Wellness and Engagement Programs: We are committed to creating a positive and supportive work environment, with programs and initiatives that promote employee wellness and engagement.

Job Overview

We are currently seeking an experienced Healthcare Customer Service Representative to join our team. As a key contributor to our customer service team, you will be responsible for fielding customer inquiries, responding to questions and concerns, and providing innovative solutions to resolve issues. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Responsibilities

As a Healthcare Customer Service Representative with blithequark, your responsibilities will include:

• Connecting with Customers: You will connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Resolving Issues: You will calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary and appropriate.
• Responding to Requests: You will respond to requests for assistance and/or possible processing payments.
• Tracking Call Information: You will track all call-related information for auditing and reporting purposes.
• Providing Feedback: You will provide feedback on call issues and suggest improvements to our processes and procedures.
• Upselling: You may be required to upsell products or services to customers, as appropriate.

Qualifications

To be successful in this role, you will need:

• Ability to Work Remotely: You must be able to work remotely in a virtual team environment, with a reliable internet connection and a quiet, distraction-free workspace.
• Customer Service Experience: We prefer candidates with at least 6 months of customer service experience, although this is not essential.
• High School Graduate or GED: You must have a high school diploma or equivalent.
• Typing Skills: You must be able to type at least 25 words per minute.
• Communication Skills: You must have excellent oral and written communication skills, with the ability to navigate Windows operating systems and use desktop computer systems.
• Problem-Solving Skills: You must have logical problem-solving skills, with the ability to prioritize tasks and manage your time effectively.

Work from Home Requirements

To work from home with blithequark, you will need to meet the following requirements:

• Internet Requirements: You must have a reliable internet connection with a minimum subscribed download rate of 15.0 Mbps and a minimum subscribed upload rate of 5.0 Mbps. Your ISP must have no packet loss and ping under 50ms.
• Workspace Requirements: You must have a clean, quiet, and distraction-free workspace, with a desktop computer system and a reliable phone connection.
• Proof of Internet Speed: You must be able to provide proof of your internet speed, as required.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, as well as opportunities for advancement and promotion. Whether you are looking to move into a leadership role or specialize in a particular area, we can help you achieve your career goals.

Company Culture

At blithequark, we are proud of our company culture, which is built on values of inclusivity, diversity, and respect. We believe in creating a positive and supportive work environment, where everyone feels welcome and valued. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance, and we offer a range of programs and initiatives to support our employees' well-being.

Compensation and Benefits

We offer a competitive salary and benefits package, as well as a range of perks and incentives to recognize and reward our employees' hard work and contributions. From paid time off and employee wellness programs to opportunities for career growth and development, we are committed to taking care of our employees and helping them succeed.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. As a Healthcare Customer Service Representative, you will have the chance to make a positive impact on people's lives, while working in a collaborative and engaging environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!