Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for the State of Iowa at blithequark

Introduction to blithequark and the Industry

At blithequark, we are dedicated to delivering mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a leader in our industry, we value individuality and notice and appreciate the unique contributions of each of our associates every day. The customer service industry is rapidly evolving, with a growing demand for exceptional service representatives who can provide top-notch support to clients. As a Remote Call Center Customer Service Representative at blithequark, you will have the opportunity to make a real impact and be part of a culture that values new ideas and ways of thinking.

About the Role

We are seeking an experienced and skilled Remote Call Center Customer Service Representative to join our team at blithequark. As a Medicaid Member Support Specialist for the State of Iowa, you will act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Medicaid rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Key Responsibilities

In this role, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner. You will also be required to:

• Work effectively in a call center environment, adhering to quality monitoring processes and procedures
• Establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Problem-solve through analysis and ongoing feedback, achieving results through knowledge, empathy, and commitment
• Work with people of diverse backgrounds, demonstrating excellent customer service and phone etiquette skills

Requirements

To be successful in this role, you will need to meet the following requirements:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem-solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a call center or customer service role
• Excellent typing and grammar skills
• Ability to navigate a computer and utilize policy
• Reliable internet access

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills, with the ability to provide clear, complete, and accurate information
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Effective communication and interpersonal skills, with the ability to work with people of diverse backgrounds
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong attention to detail, with the ability to accurately document and maintain records

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our associates. As a Remote Call Center Customer Service Representative, you will have access to:

• Paid training, with the opportunity to develop new skills and knowledge
• Career growth opportunities, with the potential to advance to leadership roles or specialized positions
• Full benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan
• PerkSpot, our employee discount program, offering exclusive discounts and savings

Work Environment and Company Culture

At blithequark, we value a positive, employee-friendly culture that supports the well-being and success of our associates. As a Remote Call Center Customer Service Representative, you will be part of a dynamic team that:

• Values individuality and diversity, recognizing the unique contributions of each associate
• Encourages open communication, feedback, and collaboration
• Supports work-life balance, with flexible scheduling and remote work options
• Offers opportunities for professional growth and development, with a focus on continuous learning and improvement

Compensation, Perks, and Benefits

As a Remote Call Center Customer Service Representative at blithequark, you will be eligible for:

• Competitive hourly rate of $18.00 per hour
• Bi-weekly pay, with the opportunity to earn bonuses or incentives based on performance
• Full benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan
• PerkSpot, our employee discount program, offering exclusive discounts and savings
• Paid training, with the opportunity to develop new skills and knowledge

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Remote Call Center Customer Service Representative role at blithequark. As a valued member of our team, you will have the opportunity to make a real impact, grow your career, and thrive in a positive and supportive work environment. Apply today and join our team of dedicated and talented associates who are committed to excellence and customer satisfaction!