Experienced Customer Support Representative – Remote Opportunity in the USA for a Dynamic and Inclusive Team

Introduction to blithequark

blithequark is a pioneering leader in the talent experience industry, dedicated to revolutionizing the way organizations discover, engage, assess, and hire top talent. With a strong focus on innovation and customer satisfaction, blithequark has developed a cutting-edge, text-enabled end-to-end talent experience platform that includes video interviewing, assessments, and conversational AI. Having hosted over 30 million video interviews and 200 million chat-based candidate engagements for more than 800 forward-thinking customers worldwide, blithequark is committed to making a positive impact in the recruitment and hiring process.

Our Mission and Culture

At blithequark, we are passionate about creating fair and objective hiring solutions that benefit both our customers and candidates. We strive to build a diverse and inclusive culture founded on respect, inclusion, and equal opportunities for all. Our award-winning Customer Support Team is at the forefront of delivering exceptional, customer-obsessed service through various channels, including phone, chat, and email. We are dedicated to providing an outstanding customer experience, fostering a positive and supportive work environment, and promoting continuous growth and development for our team members.

Job Description

We are seeking a highly motivated and customer-focused Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be the primary point of contact for our clients and candidates, providing innovative and personalized support to ensure an exceptional experience with our platform. This is an excellent opportunity for an early career professional looking to grow and develop within a fast-paced and innovative organization.

Key Responsibilities

• Resolve customer and candidate issues via phone, email, and chat in a timely and professional manner
• Complete projects assigned by the support manager, demonstrating initiative and a willingness to learn
• Identify, research, and resolve customer issues using the blithequark system, leveraging technical skills and problem-solving abilities
• Follow up on customer inquiries not immediately resolved, ensuring prompt and satisfactory resolutions
• Complete call logs and reports, maintaining accurate records and providing insights for process improvements
• Recognize, document, and alert the supervisor of trends and issues in customer calls, contributing to the continuous enhancement of our support services
• Recommend process improvements, demonstrating a proactive and customer-centric approach
• Be an expert in the blithequark platform, providing guidance and support to customers and candidates, and helping them understand the value of our technology
• Document and manage cases for each support interaction, ensuring thorough and organized record-keeping
• Delight each contact with positive and encouraging interactions, embodying the blithequark spirit of customer obsession

Essential Qualifications

• Excellent interpersonal communication skills, with the ability to effectively interact with customers, candidates, and team members
• Positive attitude and drive to always be improving, with a strong focus on customer satisfaction and experience
• Expert reading and writing skills, with the ability to clearly articulate complex information and provide concise solutions
• Proficient with technology, able to learn and troubleshoot technical issues while navigating multiple systems
• 2+ years of experience in a customer service role, with experience in a technical support role being a plus
• Strong problem-solving skills and ability to be resourceful, with a proactive approach to resolving customer issues
• Experience with Salesforce or another CRM preferred, with the ability to quickly adapt to new systems and tools
• Experience communicating with customers preferred, with a strong understanding of customer needs and expectations
• Flexible schedule, with the ability to work nights or weekend hours depending on shift requirements
• Requires US Citizenship to work in this position, with the ability to work remotely from anywhere in the USA

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment, with a strong ability to prioritize tasks and manage multiple projects simultaneously
• Strong analytical and problem-solving skills, with the ability to identify trends and areas for improvement
• Excellent time management and organizational skills, with the ability to meet deadlines and deliver high-quality results
• Strong team player, with the ability to collaborate and communicate effectively with team members and stakeholders
• Continuous learning and professional development, with a strong desire to stay up-to-date with industry trends and best practices

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our team members with opportunities for growth, development, and continuous learning. As a Customer Support Representative, you will have access to comprehensive training and development programs, designed to enhance your skills and knowledge in customer support, technical troubleshooting, and industry-specific topics. You will also have the opportunity to work with a talented and diverse team, collaborate on exciting projects, and contribute to the development of innovative solutions that shape the future of talent experience.

Work Environment and Company Culture

blithequark is dedicated to creating a positive, inclusive, and supportive work environment that fosters collaboration, creativity, and growth. Our team members enjoy a range of benefits, including flexible working hours, remote work options, and a comprehensive package of perks and benefits. We prioritize diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.

Compensation, Perks, and Benefits

As a Customer Support Representative at blithequark, you can expect a competitive hourly rate of $18.25, with opportunities for growth and development. You will also be eligible for a range of perks and benefits, including comprehensive health insurance, retirement savings plans, and paid time off. We prioritize the well-being and satisfaction of our team members, and strive to create a work environment that is engaging, rewarding, and fun.

Conclusion

If you are a motivated, customer-focused, and tech-savvy individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Support Representative position at blithequark. Join our dynamic team and contribute to the development of innovative solutions that shape the future of talent experience. Apply now and take the first step towards an exciting and fulfilling career with a pioneering leader in the industry.