Experienced Customer Service Representative - Luxury Retail Remote Opportunity in the USA - Delivering Exceptional Client Experiences with blithequark

Welcome to blithequark: Where Passion Meets Exceptional Service

Imagine being part of a dynamic team that ignites careers and brightens days. At blithequark, we're committed to bringing humanity to business, and we're looking for talented individuals like you to join our award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be the spark that sets exceptional client experiences ablaze. Our purpose, team, and company culture have been recognized as amazing, and our Great Place to Work certification in the United States is a testament to our dedication to our employees.

About Our Remote Work-From-Home Team

Our blithequark work-from-home team is spread across 40 preferred residency states in the USA. Please note that we are currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. If you're passionate about delivering exquisite, personalized service and have a flair for high fashion, we want to hear from you.

What You'll Be Doing

In this role, you'll support customers of an iconic global luxury retail brand, providing white-glove treatment to resolve their queries, issues, and shopping needs. Your fashion sense and appreciation for exceptional service will be essential in helping these exclusive customers. On a typical day, you'll:

• Answer incoming communications from customers via phone, email, or chat
• Conduct research to provide accurate and timely answers to customer inquiries
• Make recommendations of products or services to close sales and enhance the customer experience
• Resolve mid-to-high level customer service issues with professionalism and poise

What You Bring to the Role

To succeed in this position, you'll need:

• An appreciation for high fashion brands and haute couture
• At least 1 year of customer service experience, preferably in a luxury retail environment
• 1 year or more of post-secondary education OR 2 years of equivalent work experience
• Excellent problem-solving skills to resolve complex customer issues
• Computer experience and proficiency in using various software applications
• High-speed internet connection (> 15 mbps) and a reliable computer setup
• A USB wired headset (or a compatible alternative) and a smartphone or device that runs IOS or Android for daily log-in

What You Can Expect from blithequark

At blithequark, we're committed to supporting your career and professional development. You can expect:

• A competitive base wage starting at $16 per hour, plus performance bonus opportunities
• A healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more
• An inclusive culture and community-minded organization that encourages giving back and volunteering
• A global team of curious, lifelong learners guided by our company values
• Opportunities for career growth and advancement, with access to thousands of free courses and training programs
• A dynamic, supportive work environment that values diversity, equity, and inclusion

A Bit More About Your Role

We're dedicated to ensuring you have the skills and support to succeed in your role throughout your career. From your first day in training to ongoing coaching and development, we'll provide you with the tools and resources you need to excel. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

About blithequark

Our business is built on making customers happy. Since our inception, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hyper-growth brands, we interact with millions of customers every day. These exceptional customer experiences start with you.

Diversity, Equity, and Inclusion at blithequark

blithequark is proud to be an equal opportunity employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, delivering amazing service and technology, as well as humanity. We strive to create an environment where all our employees feel valued, belong, and are comfortable being their authentic selves at work.

Join the blithequark Team Today!

If you're passionate about delivering exceptional customer experiences and are looking for a career that ignites your passion, we encourage you to apply for this exciting opportunity. With blithequark, you'll be part of a dynamic team that values diversity, equity, and inclusion, and is committed to making a positive impact on the lives of our customers and employees. Apply now and take the first step towards an exciting and rewarding career with blithequark!