**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Experiences at blithequark**

Are you passionate about delivering exceptional patient care and experiences? Do you have a strong desire to work in a dynamic and fast-paced environment where you can make a real difference in people's lives? If so, we invite you to join our team at blithequark as an Experienced Pharmacy Customer Service Associate. At blithequark, we are committed to providing our customers with a distinctive and delightful experience every time they visit our stores. As a Pharmacy Customer Service Associate, you will play a vital role in achieving this goal by providing exceptional customer service, assisting our pharmacists with patient care, and maintaining a clean and well-organized store environment. **Key Responsibilities:** * **Customer Experience:** + Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience. * **Operations:** + Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well-merchandised, take inventory, and maintain records. * **Pharmacy Support:** + Assist pharmacists in scheduling and maintaining work flow. + Utilize pharmacy systems to enter patient and drug information, ensuring information is entered correctly. + Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs. + Verify medicine is correct and check for possible interactions. + Report prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * **Additional Responsibilities:** + Handle telephone calls that do not require personal attention of the pharmacist. + Process manual claims for third-party program prescription services in a timely and efficient manner. + Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. + Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs. + Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. + Assist with separation of food items and product placement as specified by policies/procedures. + Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine. + Assume web pick-up responsibilities and assist with exterior and interior maintenance. **Essential Qualifications:** * High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration a plus. * 1-2 years of experience in a retail or pharmacy environment, preferably in a customer-facing role. * Strong communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members. * Ability to work in a fast-paced environment and adapt to changing situations. * Basic math skills and accuracy with handling cash and operating a cash register. * Ability to lift up to 25 pounds and stand for long periods of time. **Preferred Qualifications:** * Experience working in a pharmacy or retail environment, preferably in a customer-facing role. * Knowledge of pharmacy systems and procedures. * Basic computer skills and ability to learn new software applications. * Ability to work a flexible schedule, including evenings, weekends, and holidays. **Skills and Competencies:** * Strong customer service skills, with the ability to provide exceptional patient care and experiences. * Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members. * Basic math skills and accuracy with handling cash and operating a cash register. * Ability to work in a fast-paced environment and adapt to changing situations. * Basic computer skills and ability to learn new software applications. * Ability to lift up to 25 pounds and stand for long periods of time. **Career Growth Opportunities and Learning Benefits:** * Opportunities for career growth and advancement within the company. * Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role. * Ongoing education and development opportunities to help you stay up-to-date with the latest news and developments in the healthcare and pharmacy industry. * Collaborative and supportive work environment that encourages teamwork and open communication. **Work Environment and Company Culture:** * blithequark is a dynamic and fast-paced environment where you can make a real difference in people's lives. * Our company culture is built on a foundation of respect, empathy, and compassion, with a focus on providing exceptional patient care and experiences. * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. * Our stores are clean, well-organized, and well-maintained, with a focus on providing a safe and welcoming environment for our customers and employees. **Compensation, Perks, and Benefits:** * Competitive hourly rate, with opportunities for overtime and bonuses. * Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. * Paid training and education opportunities to help you stay up-to-date with the latest news and developments in the healthcare and pharmacy industry. * Collaborative and supportive work environment that encourages teamwork and open communication. **How to Apply:** If you are passionate about delivering exceptional patient care and experiences, and are looking for a dynamic and fast-paced environment where you can make a real difference in people's lives, we invite you to apply for the Experienced Pharmacy Customer Service Associate role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job