**Experienced Customer Service Representative – Remote Part-Time Opportunity with Flexible Scheduling**

Are you a compassionate and patient individual with a passion for making a positive impact on people's lives? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home and setting your own schedule. At blithequark, we understand the importance of providing exceptional customer service, and we're seeking experienced professionals to join our team. As a Customer Service Representative, you'll be the face of our company, interacting with patients and caregivers who rely on our services to receive care from their loved ones. Your role will be to provide empathetic and professional support, answering calls, resolving issues, and ensuring that our clients receive the highest level of service. **About the Opportunity** We're looking for individuals who share our commitment to delivering exceptional customer service and making a positive impact on people's lives. As a Customer Service Representative, you'll have the flexibility to work from home, setting your own schedule within our client's hours of operation. You'll enjoy a competitive hourly rate of $13, with opportunities to earn additional income through our Perks program. **Key Responsibilities** As a Customer Service Representative, you'll be responsible for: * Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assisting with enrollment, program applications, and set up in applicable systems * Retrieving information to assist caregivers with any payroll-related inquiries * Utilizing de-escalation techniques when supporting upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You** To succeed in this role, you'll need: * At least one year of customer service experience, preferably in a healthcare or related field * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Home Office Environment** To ensure your success as a Customer Service Representative, you'll need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Where blithequark Contracts** blithequark contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. **Flexible Hours of Operation** As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status** As an independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. **Additional Benefits** * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance * Access to NexRep Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform **Conclusion** If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to join blithequark as a Customer Service Representative. With flexible scheduling, competitive pay, and opportunities for growth and development, this is an exciting opportunity to make a positive impact on people's lives while working from the comfort of your own home. Apply now to join our team and start your journey with blithequark! Apply Job! Apply for this job