**Experienced Part-Time Remote Call Center Representative/Customer Service Representative – Flexible Work from Home Opportunity**

Are you a customer service enthusiast looking for a flexible and fulfilling work-from-home opportunity? Do you have a passion for making a positive impact on people's lives? If so, we invite you to join our team of dedicated professionals at blithequark as a Part-Time Remote Call Center Representative/Customer Service Representative. **About blithequark** blithequark is a leading provider of innovative solutions for individuals and families navigating the complexities of self-directed Medicaid programs. Our mission is to empower caregivers and patients to receive the care they need, while ensuring that caregivers are fairly compensated for their hard work. As a customer service representative at blithequark, you will play a vital role in helping us achieve this mission. **Job Summary** As a Part-Time Remote Call Center Representative/Customer Service Representative, you will be responsible for providing exceptional customer service to patients and caregivers who are part of our self-directed Medicaid programs. You will be working from the comfort of your own home, using your own computer and internet connection, and will have the flexibility to set your own schedule within our client's hours of operation. **Key Responsibilities** * Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assist with enrollment, program applications, and set up in applicable systems * Retrieve information to assist caregivers with any payroll-related inquiries * Utilize de-escalation techniques when supporting upset or frustrated callers * Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Document information and outcomes as necessary **About You** To be successful in this role, you should have at least one year of customer service experience and possess strong computer skills. You will also need to be able to offer empathy, patience, and a friendly demeanor at all times, as well as have great active listening skills and excellent written and verbal communication skills. Additionally, you should be able to multitask and adapt to change in a fast-paced environment, and have a quality-focused mindset and a desire to achieve first call resolution whenever possible. **Essential Qualifications** * At least one year of customer service experience * Strong computer skills and ability to offer troubleshooting advice when necessary * Ability to offer empathy, patience, and a friendly demeanor at all times * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * Ability to multitask and adapt to change in a fast-paced environment * Quality-focused mindset and desire to achieve first call resolution whenever possible * Ability to accurately and confidently work with numbers and discuss money **Preferred Qualifications** * Experience working with self-directed Medicaid programs or similar healthcare-related industries * Familiarity with payroll-related systems and processes * Certification in customer service or a related field **Home Office Environment** To be a successful customer service representative, you will need to have a dedicated workspace at home that meets the following requirements: * A computer meeting the following criteria: + Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software * Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) * Dual monitors * A USB noise-cancelling headset * A webcam for your certification experience **Flexible Hours of Operation** As a customer service representative, you will have the flexibility to set your own schedule within our client's hours of operation, which are Monday through Saturday, 8:00 AM to 08:00 PM ET. You will need to service at least 20 hours per week, and we are seeking contractors who can service some hours on Mondays and Fridays. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you will need to successfully complete a Certification class, which will take place from December 30th through January 8th. You will receive $250 after you successfully complete certification and begin servicing. As an independent contractor, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you will receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You will also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you will have the opportunity to earn Perks points, which can be redeemed for exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Why Join blithequark?** At blithequark, we are committed to providing exceptional customer service and support to our patients and caregivers. As a customer service representative, you will be part of a team that is dedicated to making a positive impact on people's lives. You will have the flexibility to work from home, set your own schedule, and enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. **How to Apply** If you are a customer service enthusiast looking for a flexible and fulfilling work-from-home opportunity, we invite you to apply for this position. Please visit our website to register as a candidate and submit your application. Apply Now! We look forward to hearing from you and welcoming you to our team! Apply for this job