**Experienced Customer Service Representative – Medicaid, SNAP, and TANF Eligibility Assistance (Remote in Virginia)**

Are you passionate about helping others and making a meaningful impact in your community? Do you have strong communication skills, a high level of empathy, and the ability to work independently in a remote environment? If so, we encourage you to apply for this exciting opportunity to join blithequark as a Remote Customer Service Representative in Virginia. **About blithequark** blithequark is a leading provider of innovative solutions to the public sector, dedicated to improving the lives of citizens and communities across the United States. Our team of passionate and dedicated professionals is committed to delivering exceptional service and support to our clients, and we are seeking like-minded individuals to join our team. **Job Summary** As a Remote Customer Service Representative, you will be the first point of contact for Virginia residents navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. You will provide informed and objective responses to complex concerns, guide applicants through the application process, and ensure excellent customer service by addressing client concerns with patience and professionalism. **Key Responsibilities** * Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns. * Respond effectively to all forms of inbound and outbound contacts. * Process workflow documents, which include income, identity, and other eligibility verification documents. * Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns. * Guide applicants through the Medicaid, SNAP, and TANF application processes. * Provide clear and accurate information about program eligibility criteria. * Ensure excellent customer service by addressing client concerns with patience and professionalism. * Document interactions, note applications, and work across multiple systems to process eligibility. * Maintain a high standard of confidentiality. **Work Environment Requirements** This is a fast-paced, highly detailed-oriented work environment. To succeed in this role, you must have a dedicated, quiet, and professional work environment, free from distractions. A reliable high-speed internet connection is also required, as all computer equipment will be provided. **Training Requirements** Comprehensive training will be provided to ensure your success in assisting Virginia residents. Training will include live, instructor-led sessions via video, so a working webcam is mandatory. Active participation, including video engagement, is essential for successfully completing the training and maintaining ongoing performance standards. **WFH Dress Code Policy** When appearing on-camera, please ensure appropriate attire based on what will be in-view. All clothing should be without offensive language or inappropriate designs. Clothing should not be too revealing and should be free of holes, tears, or rips. **Minimum Requirements** * High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. * Strong communication skills, both verbal and written. * Call Center experience. * Familiarity with Medicaid, SNAP, or TANF programs is a plus but not required (training provided). * Ability to work independently in a remote environment. * High level of empathy, especially when interacting with individuals in vulnerable situations. * Strong computer skills, including the ability to navigate and work in multiple systems efficiently. **Preferred Qualifications** * Experience working in a customer-facing role, preferably in a call center environment. * Familiarity with Medicaid, SNAP, or TANF programs. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced, dynamic environment. * Experience with computer-aided systems and software. **Benefits and Perks** * Work from Home * Benefits including Medical, Dental, Vision, 401k, and Tuition Reimbursement * Paid Time Off (PTO) and Holidays * Employee Recognition, Discount, and Wellness Programs * Diversity, Equity, and Inclusion Initiatives * Professional Development Opportunities **Compensation and Pay Transparency** blithequark compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of our total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. **EEO Statement** blithequark is an Affirmative Action/Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We recognize the unique skills and experiences that active military service members, their spouses, and veteran candidates bring to our workforce and are proud to offer career opportunities for those who have served our country. **How to Apply** If you are passionate about helping others and making a meaningful impact in your community, we encourage you to apply for this exciting opportunity to join blithequark as a Remote Customer Service Representative in Virginia. Please visit our website to submit your application and join our team of dedicated professionals. Apply Job! Apply for this job