**Experienced Customer Service Representative - After Hours Support for Elderly Home Based Care Services (REMOTE - US Hours)**

Are you a compassionate and confident individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic and flexible work environment? If so, we invite you to join blithequark's after-hours team as a Customer Service Representative, providing critical support to our clients and caregivers across the United States. **About blithequark** blithequark is a leading provider of Elderly Home Based Care and various other services, dedicated to enhancing the lives of our clients and their loved ones. Our commitment to excellence, compassion, and innovation has earned us a reputation as a trusted partner in the industry. As a remote employee, you will be part of a global team that values flexibility, work-life balance, and professional growth. **Job Summary** We are seeking a highly skilled and experienced Customer Service Representative to join our after-hours team, working from the comfort of your own home in South Africa. This is a unique opportunity to work with a dynamic and growing organization, providing critical support to our clients and caregivers across the United States. As a Customer Service Representative, you will be responsible for answering incoming calls, resolving client and nurse queries, and providing timely responses to queries through our texting platform. **Responsibilities** As a Customer Service Representative with blithequark, your key responsibilities will include: * Answering all incoming calls and resolving client and nurse queries within the scope of after-hours support * Providing timely responses to queries through our texting platform, ensuring that clients receive prompt and effective support * Notifying clients and replacing caregiver callouts as necessary, ensuring that our clients receive the care and support they need * Confirming caregivers 1-2 hours before shift start, ensuring that our caregivers are prepared and ready to provide high-quality care * Performing initial intake for callers potentially interested in our services, providing a warm and welcoming experience * Documenting all scenarios on our platform, as well as updating caregiver schedules as needed, ensuring that our records are accurate and up-to-date * Completing non-urgent admin projects if time allows, demonstrating your ability to adapt and prioritize tasks **Requirements** To succeed in this role, you will need to possess the following skills and qualifications: * **Fluent in English**: You must be able to communicate effectively and clearly in English, both verbally and in writing. * **Compassionate and confident**: You will be working with vulnerable individuals and their families, so you must be able to provide empathetic and supportive service. * **Responsible and reliable**: You will be working independently, so you must be able to manage your time effectively and meet deadlines. * **10+ years' work experience in customer service + office duties**: You must have a proven track record of delivering exceptional customer service in a fast-paced environment. * **Adaptable and flexible regarding work hours**: You will be working a 3-day week with 4-hour shifts per day, as well as a Saturday and Sunday shift of 12 hours per day, so you must be able to adapt to changing schedules. * **Impeccable phone and computer skills**: You must be able to navigate our platform and software with ease, as well as communicate effectively over the phone. * **Staffing and/or health care experience**: You must have experience working in a staffing or healthcare environment, with a strong understanding of the industry and its challenges. * **Experience working remotely and independently to the USA**: You must be able to work independently, with minimal supervision, and be able to communicate effectively with our US-based team. * **Quiet and professional work-from-home environment**: You must be able to create a quiet and professional workspace in your home, free from distractions and interruptions. * **Remotely set up with Wi-Fi and load-shedding back-up**: You must have a reliable internet connection and a backup plan in place for load-shedding, ensuring that you can continue to work effectively. **What We Offer** As a Customer Service Representative with blithequark, you will enjoy a range of benefits, including: * **Competitive salary**: You will receive a competitive salary, commensurate with your experience and qualifications. * **Flexible work arrangements**: You will have the flexibility to work from home, with a 3-day week and 4-hour shifts per day, as well as a Saturday and Sunday shift of 12 hours per day. * **Opportunities for career growth**: You will have the opportunity to develop your skills and advance your career, with access to training and development programs. * **Collaborative and supportive team**: You will be part of a global team that values collaboration, communication, and mutual support. * **Recognition and rewards**: You will be recognized and rewarded for your hard work and contributions, with opportunities for bonuses and promotions. **How to Apply** If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** This job posting is brought to you by Jobgether.com and has been enriched with a NaN% flex score. Apply for this job