**Experienced Remote Customer Service Representative – Delivering Exceptional Customer Experiences for blithequark**

Are you passionate about delivering world-class customer service and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team as a Remote Customer Service Representative at blithequark, where you'll play a vital role in supporting our customers, solving their issues, and upselling products and services that meet their needs. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. With a strong commitment to customer satisfaction and employee development, we've built a culture that values collaboration, creativity, and continuous learning. As a Remote Customer Service Representative, you'll be part of a talented team that's passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. **Key Responsibilities** As a Remote Customer Service Representative, you'll be responsible for: * Delivering world-class customer service by responding to inbound calls, chat, email, and social media; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs. * Processing orders, updating customer accounts, and ensuring accurate records in internal systems. * Multitasking effectively between handling customer inquiries and navigating internal systems. * Meeting or exceeding performance metrics related to customer satisfaction, first-call resolution, and sales targets. **What You Need to Thrive in Our Remote Environment** To succeed in our remote environment, you'll need: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate – Less than 100 ms * A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. * Ability to be on webcam during working hours **Key Qualifications** To excel in this role, you'll need: * Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems, and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. * Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. * Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST. * Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST. * Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy: * Fully remote, work-from-home environment with paid training and ongoing professional development * Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment * Full time hours. 40-hour work week * Paid Time Off. Because rest isn't a reward – it's necessary for your wellbeing. * Medical, Dental and Vision Insurance. We will help cover the cost of your premium. * Tuition Reimbursement. Your goals are important, and we'll help you achieve them. * Referral Program. We have one of the most lucrative referral programs around. * Career Growth. Most of our senior leadership started as agents. We promote from within! **Why Join blithequark?** At blithequark, you're not just an employee – you're part of our culture. We believe in empowering our team members to grow, learn, and thrive in their careers. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong. **Equal Employment Opportunity** blithequark provides equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. **How to Apply** If you're passionate about delivering exceptional customer service and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com](http://www.blithequark.com) and submit your application through our careers page. We can't wait to hear from you! Apply for this job