**Experienced Customer Service Representative – Flexible Work from Home Opportunity with blithequark**

Are you a compassionate and patient individual looking for a fulfilling career that allows you to make a positive impact on people's lives? Do you thrive in a fast-paced environment and enjoy helping others? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home. **About blithequark** blithequark is a leading provider of innovative solutions for individuals and families navigating self-directed Medicaid programs. Our mission is to empower caregivers and patients to receive the care they need, while providing a seamless and supportive experience. As a Customer Service Representative, you will be an integral part of our team, working closely with patients and caregivers to address their concerns and provide expert guidance. **Job Summary** As a Customer Service Representative, you will be responsible for answering incoming calls from patients and caregivers, providing critical information, and resolving issues in a timely and professional manner. You will work independently as an independent contractor, setting your own schedule within our flexible hours of operation. With a competitive hourly rate of $13, you will have the opportunity to earn a stable income while enjoying the freedom to work from home. **Key Responsibilities** * Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assist with enrollment, program applications, and set up in applicable systems * Retrieve information to assist caregivers with any payroll-related inquiries * Utilize de-escalation techniques when supporting upset or frustrated callers * Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Document information and outcomes as necessary **About You** To succeed in this role, you should have at least one year of customer service experience, with a strong focus on empathy, patience, and excellent communication skills. You will also need: * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment** To ensure a smooth and productive work experience, you will need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Flexible Hours of Operation** As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Our hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. You will be required to service between 30-35 hours per week, with a preference for contractors who can service some hours on Mondays and Fridays. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you will need to successfully complete a Certification class, which will take place from December 30th through January 8th. You will receive $250 after you successfully complete certification and begin servicing. As an independent contractor, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. Additionally, you will receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within our client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to our clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Why Join blithequark?** At blithequark, we value our independent contractors and offer a supportive and inclusive work environment. We believe in empowering our contractors to succeed and providing them with the tools and resources they need to excel. If you're looking for a fulfilling career that allows you to make a positive impact on people's lives, we invite you to join our team. **How to Apply** If you're a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job! Apply for this job