Experienced Customer Service and Data Order Entry Specialist for a Dynamic Lighting Solutions Provider

Welcome to blithequark

Over two and a half decades ago, in the heart of a thriving city, blithequark was founded on the philosophy that high-quality products should be sold at a fair market price. Our commitment to this philosophy and dedication to exceptional customer service serve as the very soul of our company. We take pride in our perpetual commitment to such standards that enable us to continually prosper in a highly competitive and unpredictable industry. With our expanding product line that entails a variety of innovative solutions, we are ready to fulfill a diverse range of customer demands. Quality engineering, fair market value, professional customer service, and micro-managed inventory are the cornerstones of blithequark.

Job Overview

We are seeking a highly skilled and experienced Data / Order Entry Specialist to join our Customer Service team at blithequark. As a crucial member of our team, you will be responsible for providing exceptional support to our customers by delivering product and service information, resolving issues, entering orders, processing returns, and performing other operational, customer service, and order entry tasks. If you have a passion for delivering outstanding customer experiences and possess excellent data entry skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Data/Order entry: Process orders, returns, credits, and truck claims with high accuracy and efficiency.
• Customer Support: Assist customers with pricing, inventory, and order status inquiries, ensuring timely and effective resolutions.
• Issue Resolution: Handle customer complaints and concerns, troubleshooting and resolving issues in a professional and courteous manner.
• Customer Record Management: Document and update customer records based on interactions, maintaining accurate and up-to-date information.
• Product Knowledge: Develop and maintain a comprehensive knowledge base of our evolving products and services, staying informed about new developments and updates.
• Time Management: Prioritize tasks effectively, managing your time to meet deadlines and deliver results in a fast-paced environment.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Proven work experience in data/order entry and customer service, with a strong track record of delivering exceptional customer experiences.
• Excellent attention to detail skills, with high accuracy in data entry and a keen eye for detail.
• Good time management skills, with the ability to prioritize tasks, manage your time effectively, and meet deadlines.
• Strong written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
• Ability to identify and resolve issues quickly and effectively, with a strong problem-solving approach and a customer-centric mindset.
• Comfortable working independently with minimal supervision, with a strong sense of initiative and self-motivation.

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Experience working in a similar industry or role, with a strong understanding of customer service principles and practices.
• Advanced data entry skills, with experience using specialized software or systems.
• Knowledge of inventory management principles and practices, with experience working with micro-managed inventory systems.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Customer Focus: A strong customer-centric approach, with a focus on delivering exceptional customer experiences and building strong relationships.
• Communication: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
• Time Management: Good time management skills, with the ability to prioritize tasks, manage your time effectively, and meet deadlines.
• Attention to Detail: Excellent attention to detail skills, with high accuracy in data entry and a keen eye for detail.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Data / Order Entry Specialist, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training and development programs, designed to help you build your skills and knowledge.
• Opportunities for career advancement, with a clear path for progression and growth.
• A supportive and collaborative work environment, with a strong focus on teamwork and communication.
• Access to a range of resources and tools, designed to help you succeed in your role and achieve your goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on a strong foundation of values, including:

• Integrity: We are committed to acting with integrity, honesty, and transparency in all our interactions.
• Respect: We value and respect our employees, customers, and partners, recognizing the importance of building strong relationships.
• Innovation: We are committed to innovation and continuous improvement, always looking for new and better ways to do things.
• Teamwork: We believe in the power of teamwork, recognizing that together, we can achieve great things.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a pay range of $18 - $26 per hour. In addition to your salary, you will also be eligible for a range of perks and benefits, including:

• Medical, dental, and 401k benefits, designed to support your health and wellbeing.
• A range of other benefits, including paid time off, holidays, and employee discounts.
• A supportive and collaborative work environment, with a strong focus on teamwork and communication.
• Opportunities for career growth and development, with a clear path for progression and advancement.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Data / Order Entry Specialist at blithequark, you will be part of a dynamic and supportive team, with access to a range of career growth opportunities and learning benefits. Don't miss out on this chance to join our team and contribute to our mission of delivering high-quality products and exceptional customer service. Apply now to take the first step towards an exciting and rewarding career with blithequark!