Experienced Customer Service Representative for Financial Institutions – Delivering Exceptional Support in a Dynamic Call Center Environment at blithequark

Introduction to blithequark and the Industry

blithequark is at the forefront of digitally transforming and empowering community banks and credit unions, providing cutting-edge technology solutions that enhance and streamline user experiences for their customers and members. As a leader in the financial technology sector, blithequark is committed to laying the groundwork for the future of digital banking and payments. Our best-in-class products and services are designed to make a meaningful impact, and we're looking for talented individuals to join our team and contribute to our mission.

Job Overview

As a Bank/Credit Union Contact Center Customer Service Representative at blithequark, you will act as a Financial Representative on behalf of our financial institution clients, providing exceptional support to customers with a wide range of financial needs. This role offers a unique opportunity to gain hands-on experience working with various software products, which can lead to career advancement opportunities across the organization. If you're passionate about delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Provide assistance to our financial institution clients' customers and members, similar to an over-the-phone personal banker, addressing their financial needs and resolving issues in a timely manner.
• Assess the nature of questions or issues and resolve them efficiently, following guidance from our financial institution clients and adhering to their security requirements.
• Verify customer/member information prior to performing any modifications or resets, ensuring system security and protecting sensitive data.
• Communicate customers' needs and expectations to the appropriate personnel, following escalation procedures to ensure complex support issues are resolved promptly and effectively.
• Perform other job duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and requirements.

Essential Qualifications

To be successful in this role, you will need to have:

• At least 1 year of customer service experience, preferably in a call center or financial institution environment.
• Proven ability to remain calm in stressful situations, handling multiple customer interactions with professionalism and poise.
• Comfort navigating multiple systems while assisting customers/members, with a strong focus on providing first-call resolution.
• Excellent communication skills, with the ability to communicate clearly and understandably with customers, colleagues, and other stakeholders.
• Ability to adhere to a published break and lunch schedule, with a strong commitment to schedule adherence and reliability.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Customer service and multi-tasking skills, with experience handling multiple customer interactions simultaneously.
• Ability to listen to and empathize with customers/members, providing personalized support and resolving issues efficiently.
• Experience using tools and software provided for first-call resolution, with a strong focus on delivering exceptional customer experiences.
• Self-developer, with a strong desire to take initiative on career path and pursue ongoing learning and development opportunities.
• Experience in call center, bank, or credit union industries, with a strong understanding of financial products and services.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong customer service skills, with a focus on delivering exceptional experiences and resolving issues efficiently.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
• Ability to work in a fast-paced, dynamic environment, with a strong focus on adaptability and flexibility.
• Strong problem-solving and analytical skills, with the ability to assess complex issues and develop effective solutions.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to providing our employees with ongoing learning and development opportunities, helping you to grow and advance in your career. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to help you develop the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback, with a focus on helping you to improve your performance and achieve your career goals.
• Opportunities for career advancement, with a strong focus on promoting from within and developing our employees' careers.
• A dynamic and supportive work environment, with a strong focus on collaboration, teamwork, and mutual respect.

Work Environment and Company Culture

At blithequark, we pride ourselves on our exceptional company culture, which is built on a foundation of commitment, integrity, and mutual respect. As an employee, you will be part of a dynamic and supportive team, with access to:

• A comprehensive benefits package, designed to support your physical, mental, and financial well-being.
• A strong focus on work-life balance, with flexible scheduling and remote work options available.
• A collaborative and inclusive work environment, with a strong focus on diversity, equity, and inclusion.
• Opportunities for community involvement and social responsibility, with a strong focus on giving back to our communities and making a positive impact.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will be eligible for a competitive compensation package, including:

• A salary range of $34,320-$37,500 per year, depending on experience and qualifications.
• A shift differential for night and weekend shifts, with a strong focus on recognizing and rewarding your hard work and dedication.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and other perks.
• Opportunities for career advancement and professional growth, with a strong focus on developing our employees' careers and providing ongoing learning and development opportunities.

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position at blithequark. As a member of our team, you will have the opportunity to make a meaningful impact, develop your skills and knowledge, and advance your career in a dynamic and supportive environment. Don't miss out on this exciting opportunity – apply today and join our team of dedicated professionals who are committed to delivering exceptional results and making a positive impact in the financial technology sector.