**Experienced Customer Success Associate - Nuuly Remote Part-Time Temporary (Friday-Sunday, 2pm -10pm)**

Are you passionate about delivering exceptional customer experiences and creating a seamless journey for customers? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's dynamic team as a Customer Success Associate, working remotely part-time on a temporary basis. At blithequark, we're committed to revolutionizing the way people shop and interact with our brands. As a Customer Success Associate, you'll play a vital role in helping us achieve this mission by providing top-notch service to our customers via telephone, email, and chat. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to build strong relationships with our customers, ensuring they have an unforgettable experience with blithequark. **About blithequark** blithequark is a leading innovator in the fashion and retail industry, dedicated to providing customers with a seamless and personalized shopping experience. Our brands are known for their high-quality products, exceptional customer service, and commitment to sustainability. As a Customer Success Associate, you'll be part of a dynamic team that's passionate about delivering outstanding results and exceeding customer expectations. **Role Responsibilities** As a Customer Success Associate, you'll be responsible for: * Answering customer interactions during your scheduled shift in a friendly and relatable manner * Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand * Being empathetic to customers' needs while understanding the business's bottom line * Collecting and sharing feedback to external teams to ensure the needs of the customers are being met * Collaborating with the Customer Success Supervisor to achieve established service level agreements (SLAs) * Providing exceptional service to new and potential customers, guiding them through the shopping experience, and answering order questions * Supporting the team to build a successful brand and drive customer satisfaction **Role Qualifications** To succeed in this role, you'll need: * Minimum 2 years of experience in customer service or a related role * A passion for and understanding of the blithequark brands, customers, and products * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and decision-making skills * Empathy and understanding of customers' needs * Proficiency in using technology, including CRM systems and communication tools **Essential Skills and Competencies** To excel in this role, you'll need to possess: * Strong communication and interpersonal skills * Ability to work in a team environment and collaborate with colleagues * Excellent problem-solving and decision-making skills * Empathy and understanding of customers' needs * Proficiency in using technology, including CRM systems and communication tools * Ability to work in a fast-paced environment and adapt to changing priorities * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** As a Customer Success Associate at blithequark, you'll have the opportunity to: * Develop your skills and expertise in customer service and relationship building * Collaborate with a dynamic team to drive customer satisfaction and loyalty * Contribute to the growth and success of blithequark's brands * Participate in ongoing training and development programs to enhance your skills and knowledge * Enjoy a comprehensive benefits package, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more! **Work Environment and Company Culture** At blithequark, we're committed to creating a safe, fair, and respectful work environment that fosters diversity, equity, and inclusion. We believe in: * Empowering our employees to make decisions and take ownership of their work * Encouraging open communication and collaboration across teams * Fostering a culture of innovation and creativity * Providing ongoing training and development opportunities to enhance skills and knowledge * Celebrating diversity and promoting inclusivity in all aspects of our business **Compensation and Perks** As a Customer Success Associate at blithequark, you'll enjoy: * Competitive hourly rate: $15.00 - $15.00 per hour * Comprehensive benefits package, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more! * Opportunity to work remotely part-time on a temporary basis * Flexible scheduling to accommodate your needs * Ongoing training and development opportunities to enhance your skills and knowledge **How to Apply** If you're passionate about delivering exceptional customer experiences and creating a seamless journey for customers, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience, skills, and qualifications. **Equal Employment Opportunity Statement** blithequark celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. Apply for this job