**Experienced Application Supervisor – Learning & Development at blithequark**

Are you passionate about shaping the destiny of worldwide entertainment? Do you have a knack for designing and facilitating learning solutions that drive excellence and simplicity? Look no further! blithequark is seeking a skilled Application Supervisor to join our Latham CS Mastering & Improvement (L&D) team in Alphaville. As a key member of our regional CS L&D team, you will play a vital role in developing effective learning reports for top-notch call center sellers and leaders in the industry. **About blithequark** At blithequark, we are revolutionizing the way people consume entertainment. Our mission is to provide exquisite interactions for our subscribers worldwide, and our L&D team is at the forefront of this effort. We are a dynamic and innovative company that values simplicity, excellence, and customer satisfaction. Our team is passionate about creating a better way to watch, and we're looking for like-minded individuals to join us on this journey. **Job Summary** As an Application Supervisor, you will be responsible for managing the learning needs of our outsourced call centers, working closely with our Latham crew and global CS learning and development team. You will design, develop, and implement learning solutions that drive performance and excellence, and collaborate with stakeholders to ensure alignment around key priorities and initiatives. If you have a passion for learning and development, and a knack for creating engaging and effective learning experiences, we want to hear from you! **Key Responsibilities** * Program management: + Outline, document, and maintain the scope of all local L&D tasks + Create, manage, and maintain task plans + Develop a trusting partnership with outsourced call center partners and be a valuable point of contact for all trainers * Learning content development/educational design: + Conduct gap analysis for performance and learning opportunities + Develop locally and globally valid training curriculum + Expand solutions (e.g., instructor-led, digital, e-learning, blended, etc.) that offer applicable, hard, and efficient learning experiences + Develop essential course collateral, including facilitator and learner materials, presentation media, task aids, and knowledge checks * Facilitation: + Deliver learning material in face-to-face and virtual environments to leadership audiences + Pilot newly designed curriculum and run train-the-trainer programs for call center trainers + Educate and develop call center leaders to co-facilitate the delivery of learning material * Stakeholder management: + Build and foster strong partnerships with regional CS colleagues at blithequark + Be an effective voice of the local L&D team and participate in learning opportunities, priorities, and impact + Collaborate with other business leaders and transform operational opportunities into L&D opportunities **What You'll Need** * 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs for a range of levels (call center agents, senior call center representatives, rising leaders, and senior leader audiences) * Enjoy designing and facilitating learning experiences that range from 15-minute learning to multi-week classroom programs * Experience creating learning's, working with LMSs, and virtual learning strategies and tools is a plus * Stable facilitation experience in various teacher-led programs for various audiences and training skills * Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail * Enjoy working in a fast-paced, outcomes-oriented, data-driven environment * High level of independence and ability to work and manage own time efficiently * Bachelor's degree in instructional design or a related field, Master's degree a plus * Fluency in Portuguese and English, Spanish a plus * Experience working in a cross-cultural global environment a plus * Enjoy content/knowledge management a plus * Enjoy designing education curriculum for service, retail, or call center managers/leaders a plus * Enjoy with innovative facilitation tools a plus **What We Offer** * Competitive salary range: $25 to $35/hour * Opportunity to work with a dynamic and innovative company that values simplicity, excellence, and customer satisfaction * Collaborative and supportive work environment * Professional development opportunities * Flexible work arrangements * Comprehensive benefits package **How to Apply** If you're passionate about learning and development, and have a knack for creating engaging and effective learning experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About the Location** We're looking for candidates who are based in Mexico City, as well as fully-remote candidates within Mexico. If you're passionate about working with a dynamic and innovative company, and have a knack for creating engaging and effective learning experiences, we want to hear from you! **What We're Looking For** * You're a creative problem-solver who is comfortable with picking up new technology independently * You're talented in at least one primary programming language (e.g. Java, Scala, Python) and comfortable working with SQL * You enjoy helping teams push the limits of analytical insights, growing new product capabilities using data, and powering machine learning models * You have a strong background in at least one of the following: distributed data processing or software engineering of data services, or data modeling * You're familiar with large data technology like Spark or Flank and comfortable working with web-scale datasets * You have a keen eye for detail, strong data intuition, and a passion for data quality * You appreciate the importance of excellent documentation and data debugging skills * You relate to and embody many of the values of the blithequark culture. You enjoy working independently while also participating and giving/receiving candid feedback. * You're comfortable working in a rapidly changing environment with ambiguous requirements. You're nimble and take smart risks. **Interview Process** Our interview process typically consists of a series of common questions that help us assess your qualifications and fit for the role. Here are some common interview questions, along with suggested answers: * Tell me about yourself. + Offer a brief summary of your professional background, skills, and experiences. Focus on relevant information and your enthusiasm for the role. * Why do you want to work for this company? + Discuss the company's values, mission, or reputation that align with your career goals. Mention specific aspects of the company that attracted you. * What is your greatest strength? + Highlight a relevant strength, such as problem-solving, leadership, or a technical skill. Support your answer with an example. * What's your greatest weakness? + Discuss a weakness, but emphasize how you're working to improve it. For example, "I'm working on improving my time management skills." * Tell me about a challenging scenario you've faced at work and how you handled it. + Use the STAR approach (situation, task, action, result) to provide a detailed answer, showcasing your problem-solving skills. * Why should we hire you for this position? + Highlight your relevant qualifications, experiences, and how they make you the best fit for the role. Mention your enthusiasm for the company and the position. * Where do you see yourself in 5 years? + Share your career aspirations and how they align with the company's growth. This demonstrates long-term commitment. * What do you know about our products/services? + Research the company's services and point out specific products or services. Explain how you believe they benefit customers. * How do you handle working under stress? + Describe your ability to remain calm, prioritize tasks, and communicate effectively in high-stress conditions. Provide an example. * Tell me about a time you worked in a team. + Describe a successful team challenge. Emphasize your collaboration, communication, and problem-solving skills. * What's your preferred work style or work environment? + Share your preferences, but be adaptable. Mention that you can work effectively in different settings. * Do you have any questions for us? + Always have questions prepared. Ask about the company's culture, team dynamics, expectations, or upcoming initiatives. This demonstrates your interest. We're excited to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job