**Experienced Customer Service Representative – Flexible Remote Work Opportunity with blithequark**

Are you a compassionate and patient individual who is passionate about making a positive impact on people's lives? Do you thrive in a fast-paced environment and enjoy helping others resolve complex issues? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home and setting your own schedule. At blithequark, we understand the importance of providing exceptional customer service, and we're seeking experienced individuals who share our commitment to excellence. As a Customer Service Representative, you'll be the face of our company, interacting with patients and caregivers who rely on our services to receive care and support. Your role will be to provide empathetic and professional support, answering calls, resolving issues, and ensuring that our clients receive the highest level of service. **About the Opportunity** As a Customer Service Representative with blithequark, you'll have the flexibility to work from home, setting your own schedule within our client's hours of operation. You'll enjoy a competitive hourly rate of $13, with opportunities to earn additional income through our Perks program. Our Certification class will provide you with the skills and knowledge you need to succeed in this role, and our ongoing development opportunities will help you grow and advance in your career. **Key Responsibilities** As a Customer Service Representative with blithequark, your key responsibilities will include: * Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assisting with enrollment, program applications, and set up in applicable systems * Retrieving information to assist caregivers with any payroll-related inquiries * Utilizing de-escalation techniques when supporting upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You** To succeed in this role, you'll need: * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment** To work as a Customer Service Representative with blithequark, you'll need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Where blithequark Contracts** blithequark contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. **Flexible Hours of Operation** As a Customer Service Representative with blithequark, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting blithequark, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status** As a remote, independent contractor with blithequark, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. **Additional Benefits** * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within our client's hours of operation * The chance to achieve better work-life balance * Access to our Perks program, which recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **How to Apply** If you're a motivated and compassionate individual who is passionate about making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job