**Experienced Live Chat & Tele Chat Support Specialist – Mental Health Support Services**

Are you a customer service enthusiast with a passion for making a positive impact on people's lives? Do you thrive in a fast-paced environment where you can provide exceptional support and guidance to individuals seeking mental wellness? If so, we invite you to join blithequark, a unique Los Angeles retreat dedicated to rejuvenating both mind and body. As a Live Chat & Tele Chat Support Specialist at blithequark, you will be the first point of contact for our clients, ensuring they have a positive experience with our mental health support services. You will be part of a dynamic team that is committed to providing exceptional customer service, ensuring that every interaction with our clients is a memorable one. **About blithequark** blithequark is a pioneering retreat that offers a holistic approach to mental wellness. Our mission is to create a community that fosters growth, self-awareness, and empowerment. We believe that every individual deserves to live a life that is balanced, harmonious, and fulfilling. Our retreat offers a range of services, including expertly taught fitness and pilates classes, state-of-the-art spa facilities, and mental health support services. **Key Responsibilities** As a Live Chat & Tele Chat Support Specialist at blithequark, your key responsibilities will include: * Responding to chat and tele chat inquiries promptly and professionally, ensuring that every client interaction is a positive one * Building and maintaining positive client relationships through personalized support and guidance * Troubleshooting technical issues to ensure a seamless experience for our clients * Providing accurate information about services, pricing, and policies to our clients * Collaborating with the team to enhance the customer experience and ensure that every client feels valued and supported * Following up with clients to ensure that their needs are met and that they are satisfied with our services * Maintaining proper documentation of interactions to ensure that our services are delivered efficiently and effectively **Requirements** To be successful in this role, you will need: * 1 year of customer support experience, preferably in live chat or tele chat * Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues * Strong problem-solving abilities, with the ability to troubleshoot technical issues and provide creative solutions to client problems * Comfortable with technology and troubleshooting, with the ability to navigate our systems and software with ease * Ability to prioritize in a fast-paced environment, with the ability to manage multiple tasks and deadlines simultaneously * Positive attitude and passion for helping others, with a commitment to delivering exceptional customer service **Essential Qualifications** * High school degree or equivalent * 1 year of customer support experience, preferably in live chat or tele chat * Excellent verbal and written communication skills * Strong problem-solving abilities * Comfortable with technology and troubleshooting * Ability to prioritize in a fast-paced environment * Positive attitude and passion for helping others **Preferred Qualifications** * Experience working in a mental health support services environment * Knowledge of mental health support services and wellness programs * Experience working with clients with diverse backgrounds and needs * Ability to work in a remote environment and manage your time effectively **Skills and Competencies** To be successful in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines * Comfortable with technology and troubleshooting * Positive attitude and passion for helping others * Commitment to delivering exceptional customer service * Ability to work in a remote environment and manage your time effectively **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Live Chat & Tele Chat Support Specialist, you will have the opportunity to: * Develop your skills and competencies in customer support and mental health support services * Work with a dynamic team that is committed to delivering exceptional customer service * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role * Enjoy a competitive compensation package and benefits, including supplemental income, safety bonus, and signing bonus **Work Environment and Company Culture** At blithequark, we are committed to creating a work environment that is supportive, inclusive, and empowering. Our company culture is built on the following values: * Customer focus: We are committed to delivering exceptional customer service and ensuring that every client interaction is a positive one. * Teamwork: We believe that teamwork is essential to delivering exceptional customer service and achieving our goals. * Innovation: We are committed to innovation and continuous improvement, with a focus on developing new and better ways to deliver our services. * Respect: We believe in treating every client and colleague with respect and dignity. * Empowerment: We are committed to empowering our employees to take ownership of their work and make decisions that are in the best interests of our clients. **Compensation and Benefits** As a Live Chat & Tele Chat Support Specialist at blithequark, you will enjoy a competitive compensation package, including: * Starting at $25 / hour * Supplemental income * Safety bonus * Signing bonus * Dental insurance * Health insurance * Vision insurance * Paid time off **Schedule** As a Live Chat & Tele Chat Support Specialist, you will be required to work a variety of shifts, including: * Weekend availability * 10 hour shifts * 12 hour shifts **Education** To be eligible for this role, you must have a high school degree or equivalent. **Work Location** This is a remote position, and you will be required to work from home. **How to Apply** If you are a customer service enthusiast with a passion for making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job