Experienced Customer Experience Coordinator – Retail Store Operations and Team Leadership

Introduction to blithequark

At blithequark, we pride ourselves on offering an unparalleled shopping experience that combines the thrill of discovery with a commitment to excellence. With over 1,000 stores across the country, each location is a treasure trove of exciting surprises, from the latest designer trends to unique statement pieces. Our stores are a reflection of our passion for creating an environment that is ever-changing, yet always encouraging. As a leader in the retail industry, we are dedicated to fostering a culture that values diversity, inclusivity, and creativity. If you are a motivated and customer-focused individual looking to take your career to the next level, we invite you to join our team as a Customer Experience Coordinator.

Job Summary

As a Customer Experience Coordinator at blithequark, you will play a vital role in promoting an exceptional customer experience and leading a team of Associates at the front of the store. Your primary responsibility will be to ensure prompt, courteous customer service, promote loyalty programs, and maintain a clean and organized store environment. You will lead by example, engaging and interacting with customers, and modeling outstanding customer service. If you are a natural leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Creates a positive internal and external customer experience, ensuring that every customer interaction is memorable and exceeds expectations
• Promotes a culture of honesty and integrity, maintaining confidentiality and upholding the highest standards of ethics and professionalism
• Takes an active role in training and mentoring Associates on front-end principles, providing guidance and support to ensure their success
• Trains and coaches Associates on personalizing the customer experience, promoting loyalty programs, and driving sales growth
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates, ensuring seamless store operations
• Addresses customer concerns and issues promptly, ensuring a positive customer experience and resolving conflicts in a fair and professional manner
• Ensures Associates execute tasks and activities according to store plan, prioritizing as needed and providing feedback and coaching to drive performance
• Communicates accurately and effectively with management and Associates, setting and addressing priorities, and providing progress updates to ensure alignment and achievement of goals
• Provides and accepts recognition and constructive feedback, fostering a culture of open communication and continuous improvement
• Partners with Management on Associate training needs, identifying opportunities to increase effectiveness and drive business results
• Ensures adherence to all labor laws, policies, and procedures, maintaining a safe and compliant work environment
• Promotes credit and loyalty programs, driving sales growth and customer engagement
• Supports and participates in store shrink reduction goals and programs, minimizing loss and maximizing profitability
• Promotes safety awareness and maintains a safe environment, ensuring the well-being of customers and Associates
• Performs other duties as assigned, demonstrating flexibility and adaptability in a fast-paced retail environment

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Available to work a flexible schedule, including nights and weekends, demonstrating adaptability and a commitment to meeting business needs
• Strong understanding of merchandising techniques, with the ability to drive sales growth and customer engagement
• Capable of multi-tasking, prioritizing tasks, and managing multiple responsibilities in a fast-paced environment
• Strong communication and organizational skills, with attention to detail and the ability to provide clear and concise feedback
• Able to respond appropriately to changes in direction or unexpected situations, demonstrating flexibility and a commitment to achieving goals
• Team player, working effectively with peers and supervisors to drive business results and achieve common goals
• Able to train others, providing guidance and support to ensure their success and drive team performance
• 1 year of retail experience and 6 months of leadership experience, with a proven track record of driving sales growth and customer engagement

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer experiences
• Strong knowledge of retail operations, including inventory management, visual merchandising, and sales growth strategies
• Experience with POS systems and inventory management software, with the ability to analyze data and drive business decisions
• Strong analytical and problem-solving skills, with the ability to identify opportunities and drive business growth
• Ability to work in a fast-paced environment, with a commitment to meeting deadlines and achieving goals

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong leadership and communication skills, with the ability to motivate and inspire teams
• Excellent customer service skills, with a commitment to delivering exceptional customer experiences
• Strong analytical and problem-solving skills, with the ability to identify opportunities and drive business growth
• Ability to work in a fast-paced environment, with a commitment to meeting deadlines and achieving goals
• Strong attention to detail, with the ability to analyze data and drive business decisions
• Ability to adapt to changing circumstances, with a commitment to flexibility and continuous improvement

Career Growth Opportunities

At blithequark, we are committed to providing our Associates with opportunities for growth and development. As a Customer Experience Coordinator, you will have access to training and development programs, designed to help you build your skills and advance your career. You will also have the opportunity to work with a talented and dedicated team, who are passionate about delivering exceptional customer experiences and driving business growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our unique and dynamic work environment. Our stores are designed to be engaging and interactive, with a focus on creating an exceptional customer experience. Our company culture is built on a foundation of inclusivity, diversity, and creativity, with a commitment to fostering a positive and supportive work environment. We believe in empowering our Associates to be their best selves, and providing them with the tools and resources they need to succeed.

Compensation, Perks, and Benefits

As a Customer Experience Coordinator at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate, with opportunities for advancement and growth
• Associate discount, with access to exclusive discounts and promotions
• EAP, smoking cessation, bereavement, and other wellness programs, designed to support your physical and mental health
• 401(k) Associate contributions, with opportunities to save for your future
• Child care and cell phone discounts, with access to exclusive discounts and promotions
• Pet and legal insurance, with access to exclusive discounts and promotions
• Credit union, with access to exclusive financial services and benefits
• Referral bonuses, with opportunities to earn rewards and recognition for referring friends and family

Conclusion

If you are a motivated and customer-focused individual looking to take your career to the next level, we invite you to join our team as a Customer Experience Coordinator. With a commitment to delivering exceptional customer experiences, driving sales growth, and fostering a positive and supportive work environment, we believe that you will find this role to be a rewarding and challenging opportunity. Apply today to join our team and discover the blithequark difference!