Experienced Customer Service Claims Specialist – Vehicle Service Contract and Claims Support Expert

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and providing top-notch support to our clients. As a leader in the industry, we are committed to fostering a culture of excellence, innovation, and teamwork. Our growing claims department is seeking bright, outgoing, and energetic individuals to join our dynamic team as a Customer Service Claims Specialist. If you are a motivated and customer-focused individual with a passion for problem-solving and communication, we encourage you to apply for this exciting opportunity.

Job Summary

As a Customer Service Claims Specialist at blithequark, you will play a critical role in our claims department, responsible for answering internal and external phone and email inquiries, and providing information and explanations on various levels of contract coverage and terms. You will be the primary point of contact for our customers, ensuring that their queries are addressed promptly and efficiently. Your excellent communication skills, attention to detail, and ability to work effectively in a team environment will make you an invaluable asset to our organization.

Key Responsibilities

• Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts.
• Request and distribute internal information to aid Claims Adjudication Department.
• Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes.
• Manage work-flow, process, and complete all requests and documents according to established procedures.
• Collaborate with team members to achieve departmental goals and objectives, working effectively in a friendly team environment.
• Interact and communicate with management and co-workers in a visible manner, utilizing camera usage for training, team meetings, and meetings with management.
• Perform other job duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment.

Key to Success

To excel in this role, you will need to possess a combination of skills, qualifications, and personal qualities that enable you to deliver exceptional customer service and support. These include:

• Minimum High School graduate or GED is Required.
• Strong organizational and customer service skills, with the ability to problem-solve and multi-task, and a high level of accuracy in data entry skills.
• The ability to maintain confidentiality of sensitive information, demonstrating discretion and professionalism in all interactions.
• Excellent written and verbal communication skills, with the ability to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers.
• Proficient working on a PC, with a working knowledge of MS Office, and the ability to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone.
• Automotive Service Dept. experience preferred, with Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers also encouraged to apply.

Essential Qualifications

In addition to the skills and qualifications listed above, the ideal candidate will possess:

• A strong passion for delivering exceptional customer service and support.
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box.
• A high level of emotional intelligence, with the ability to empathize with customers and colleagues alike.
• A strong work ethic, with a commitment to achieving departmental goals and objectives.
• A willingness to learn and adapt, with a positive attitude towards change and development.

Preferred Qualifications

While not essential, the following qualifications and experience will be highly regarded:

• Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service and support.
• Knowledge of the automotive industry, with experience working in a service department or related field.
• Experience working with claims systems and software, with the ability to quickly learn new programs and technologies.
• A certification in customer service or a related field, demonstrating a commitment to ongoing learning and professional development.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Service Claims Specialist, you will have access to:

• Paid training and upward mobility, with opportunities to progress to more senior roles within the organization.
• Ongoing coaching and mentoring, with regular feedback and performance reviews to support your growth and development.
• Access to industry-leading training programs and workshops, with opportunities to develop new skills and knowledge.
• A culture of innovation and experimentation, with the freedom to try new approaches and solutions.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment, with a culture that values teamwork, collaboration, and open communication. As a Customer Service Claims Specialist, you will be part of a close-knit team, working together to achieve departmental goals and objectives. Our company culture is built on the following values:

• A commitment to excellence, with a focus on delivering exceptional customer service and support.
• A culture of innovation, with a willingness to try new approaches and solutions.
• A focus on teamwork and collaboration, with a supportive and inclusive work environment.
• A commitment to ongoing learning and development, with opportunities for career advancement and professional growth.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and career growth. These include:

• A competitive hourly rate of $20.50 per hour.
• Additional bonus and incentive opportunities, with the potential to earn more based on performance.
• Paid training and upward mobility, with opportunities to progress to more senior roles within the organization.
• 401(k) with company match after 90 days of employment, with the opportunity to save for your future.
• Medical, Dental, and Vision Insurance, with access to comprehensive health and wellness programs.
• Voluntary Life Insurance, with the option to purchase additional coverage for yourself and your loved ones.
• Internet Stipend, with the opportunity to work from home and stay connected.
• Casual dress code, with a relaxed and comfortable work environment.

Conclusion

If you are a motivated and customer-focused individual with a passion for problem-solving and communication, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Claims Specialist. At blithequark, we offer a dynamic and supportive work environment, with opportunities for career growth and professional development. Don't miss out on this chance to accelerate your career and join a team of dedicated professionals who are passionate about delivering exceptional customer service and support. Apply now to take the first step towards an exciting and rewarding career with blithequark!