Experienced Customer Service Representative – Delivering Exceptional Support and Solutions at blithequark

Introduction to blithequark

Imagine being part of a legacy that spans nearly a century, a family-owned business that has been a cornerstone of integrated transportation and distribution solutions in the Northeast since 1924. At blithequark, our commitment to outstanding service is more than just a promise; it's the foundation upon which we've built our reputation. With a vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we offer flexible and seamless integrated solutions tailored to meet the unique needs of our customers. Our mission is clear: to provide exceptional service that exceeds expectations, because when it comes to integrated supply chain solutions, the blithequark team delivers.

Position Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be the face of blithequark, interacting with both internal and external customers via phone, fax, and email to provide timely and accurate information, resolve issues, and handle requests with professionalism and courtesy. Your role will be pivotal in ensuring that our customers receive the highest level of service, fostering loyalty, and contributing to the growth and success of blithequark.

Key Responsibilities

• Scheduling and Coordination: Schedule pick-ups, trace shipments, provide shipment ETAs, rate quotes, and freight charges, ensuring that all customer requests are handled efficiently and effectively.
• Internal and External Collaboration: Coordinate with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and resolve customer issues, demonstrating excellent communication and problem-solving skills.
• Delivery and Re-consignment Management: Schedule delivery appointments and handle re-consignments, ensuring that all deliveries are made on time and that any changes are communicated promptly to relevant parties.
• Financial and Administrative Tasks: Ensure the accurate billing of shipments, compile and deliver custom reports, and perform daily audits of reports to maintain high standards of accuracy and efficiency.
• Customer Interaction and Support: Document all customer interactions for follow-up and record-keeping purposes, assist customers with website registration and utilization, and provide support and solutions to customer inquiries and issues.
• Performance and Quality Standards: Meet the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour), continuously striving for excellence in customer service delivery.

Qualifications and Skills

To excel in this role, you will need to possess a combination of skills, experience, and personal qualities that align with blithequark's values and mission. The essential qualifications include:

• Experience in a Fast-Paced Environment: A proven ability to work effectively in fast-paced environments, with strong attention to detail and the capacity to prioritize tasks and meet deadlines.
• Technical Skills: Strong familiarity with MS Office (Word, Excel, and Outlook), basic typing skills, and the ability to learn and adapt to new systems and technologies.
• Teamwork and Flexibility: A willingness to work effectively as an individual contributor and as part of a team, with a flexible schedule that can accommodate the needs of the business, including early mornings, evenings, and non-traditional holidays.

While not required, the following skills and experiences are preferred:

• Prior Customer Service Experience: Minimum 1 year of prior customer service experience, preferably in a transportation, logistics, or related field.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to learn and develop new skills, take on additional responsibilities, and advance within the company. Our comprehensive training programs, coupled with our supportive and collaborative work environment, are designed to help you succeed and thrive in your career.

Work Environment and Company Culture

blithequark prides itself on its family-oriented culture, built on values of respect, integrity, and excellence. Our work environment is dynamic, supportive, and inclusive, with a strong emphasis on teamwork and collaboration. We believe in recognizing and rewarding our employees' contributions, providing a positive and motivating work environment that fosters growth, innovation, and job satisfaction.

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you will be eligible for a comprehensive range of benefits, including:

• Medical, Dental, Vision, and Life Insurance: Comprehensive health and life insurance plans to protect you and your family.
• Short Term and Long Term Disability: Financial protection in the event of illness or injury.
• Wellness Program: A wellness program that offers yearly benefits discounts for healthy living.
• Paid Vacation and Personal Time: Generous paid time off to relax, recharge, and pursue your interests.
• 401(k) with Company Match: A retirement savings plan with company matching contributions to secure your future.
• Weekly Pay via Direct Deposit: Convenient and reliable payment of your wages.

Conclusion

If you are a motivated, customer-focused individual with a passion for delivering exceptional service and solutions, we invite you to join the blithequark team as a Customer Service Representative. This is an exciting opportunity to be part of a legacy company that values its employees, customers, and community. Apply today and take the first step towards a rewarding and challenging career with blithequark. We are an equal opportunity employer, committed to diversity and inclusion, and look forward to receiving your application.