Experienced Customer Support Representative – Remote Public Benefit Program Enrollment and Support Specialist

Introduction to blithequark

At blithequark, we are passionate about making a difference in people's lives. As a leader in providing essential support services, we are committed to delivering exceptional customer experiences that positively impact the well-being and peace of mind of individuals and communities. Our mission is to provide compassionate, patient, and professional support to those in need, and we are seeking a talented and empathetic Customer Support Representative to join our team.

Job Overview

As a Customer Support Representative at blithequark, you will have the unique and rewarding opportunity to provide essential support to individuals enrolling in public benefit programs. Your role will involve answering inbound calls, interacting with customers in a professional and compassionate manner, and providing information and assistance in accordance with established policies, procedures, and privacy laws. If you are looking for a flexible work-from-home opportunity where your compassion, patience, and multi-tasking skills can shine, we encourage you to apply for this exciting role.

Key Responsibilities

• Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner
• Providing information and assistance in accordance with established policies, procedures, and privacy laws
• Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls
• Assisting customers with their communication needs, including relay services for callers with speech or hearing impairments and translation services for callers who don't speak English
• Placing outbound calls as needed to share time-sensitive information with customers
• Using multiple computer systems to access data and document information

About You

To be successful in this role, you should have at least one year of customer service experience, with knowledge of public benefit programs and prior experience in a health or human services setting being highly desirable. You should also possess:

• Excellent written and verbal communication skills
• Great active listening skills
• Strong attention to detail
• Strong PC skills, including the ability to quickly learn new computer applications
• A positive attitude
• Empathy, patience, and professionalism
• Strong multitasking skills and the ability to adapt to change in a fast-paced environment
• The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
• Good problem-solving and de-escalation skills
• The ability to maintain confidentiality of sensitive information

Home Office Environment

To be a Customer Support Representative at blithequark, you will need:

• A computer meeting the following criteria:
  • Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
  • Memory: 8GB of RAM
  • CPU: 6 cores
  • Hard Drive: At least 500MB of free space
  • Sound: sound card (standard on most computers)
  • Up-to-date antivirus software
• Access to high-speed, hardwired internet (no Wi-Fi or Satellite)
• Dual monitors
• A USB noise-cancelling headset
• A webcam for certification and training purposes

Flexible Hours of Operation

As a Customer Support Representative at blithequark, you will enjoy flexible scheduling, with the ability to select your own hours of work within our client's hours of operation. Our hours of operation are:

• Monday, 8:00 AM to 5:00 PM ET
• Tuesday, 8:00 AM to 4:00 PM ET
• Wednesday, 8:00 AM to 1:00 PM ET
• Thursday and Friday, 8:00 AM to 11:00 AM ET

Please note that Mondays and Tuesdays are particularly busy, and we require contractors to service at least 5 hours on Mondays and at least 4 hours on Tuesdays. If you prefer to service fewer hours on Mondays and Tuesdays, or not to service any hours on these days, you are free to pursue a different opportunity within the blithequark network.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. As a remote, independent contractor, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.

In addition to competitive pay, you will also receive:

• One-on-one mentorship and coaching
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within our client's hours of operation
• The chance to achieve better work-life balance
• Access to exclusive discounts and savings opportunities through our perks program

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have access to ongoing training and development opportunities, including:

• Free certification programs
• Regular coaching and feedback sessions
• Opportunities for advancement and career growth
• Access to industry-leading technology and tools

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on values of empathy, compassion, and professionalism, and we are committed to creating a workplace where our team members can thrive. As a remote, independent contractor, you will be part of a dynamic and diverse team of professionals who are passionate about making a difference in people's lives.

Conclusion

If you are a compassionate, patient, and professional individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at blithequark, you will have the chance to work with a talented and dedicated team, develop your skills and knowledge, and enjoy a flexible and rewarding work environment. Don't miss out on this opportunity to join our team and make a positive impact on the lives of others. Apply today!