**National Customer Operations Manager – USA at blithequark**

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a National Customer Operations Manager, where you'll play a critical role in driving business growth, improving customer satisfaction, and fostering a culture of innovation and excellence. **About blithequark** blithequark is a leading global beverage company that has been refreshing the world for over 130 years. Our portfolio of iconic brands, including Coca-Cola, Simply, fairlife, and Topo Chico, is enjoyed by millions of people around the world. We're committed to making a positive impact on our communities, our customers, and our employees. At blithequark, we believe that our culture is one of the reasons we continue to thrive, and we're dedicated to nurturing an inclusive environment that values diversity, equity, and inclusion. **Job Summary** As a National Customer Operations Manager, you'll be responsible for leading customer selling efforts, providing operational subject matter expertise, and driving business operational planning for a portfolio of national accounts. You'll work closely with our sales team, customers, and internal stakeholders to identify opportunities to improve beverage quality, reduce costs, and drive category growth. Your expertise will be essential in developing project plans, leading internal project teams, and communicating with customers and account teams. **Key Responsibilities** * Lead customer selling efforts of operational products & services and customer stewardship * Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing) * Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc. * Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives * Lead internal project team resources and project communication with customer and account team * Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts * Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and blithequark **Qualifications & Requirements** * BS/BA (or equivalent) required * MS/MA/MBA (or equivalent) preferred * Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers * 3 or more years of customer management experience or customer operational management experience * 2-4 years of general Operations experience * 2-4 years of Project Management experience * Experience working with data, specifically manipulation and analysis * Functional Skills: + Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the blithequark operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability. **What We Can Do for You** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife, and Topo Chico * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day * Skills: + Data analysis and interpretation + Project management + Customer relationship management + Communication and presentation + Strategic thinking and problem-solving **Our Purpose and Growth Culture** We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. **Expected Salary** The salary range for this position is competitive and commensurate with experience. **Apply Now** If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. Apply for this job