**Experienced Customer Experience Strategic Support Analyst – Remote, Phone, and Live Support**

Are you a highly motivated and customer-focused individual looking to join a dynamic team that values innovation, collaboration, and growth? Do you have a passion for delivering exceptional customer experiences and resolving complex issues? If so, we invite you to apply for the Experienced Customer Experience Strategic Support Analyst role at blithequark. **About blithequark** blithequark is a leading logistics and transportation company that is committed to connecting people and possibilities around the world. With a rich history of innovation and a strong focus on customer satisfaction, we are dedicated to making a positive impact on our customers, employees, and the communities we serve. Our vision is to be the world's most engaged advocates of connected trade, where open borders, new markets, and fair, sustainable practices are the standard for the billions of individual supply chains being managed every day. **Job Summary** As an Experienced Customer Experience Strategic Support Analyst at blithequark, you will play a critical role in delivering exceptional customer experiences and resolving complex issues related to customs import controls, air and sea shipments, and other logistics-related matters. You will work closely with internal and external stakeholders to identify and implement process improvements, ensure compliance with government regulations, and provide high-quality support to our customers. If you are a motivated and customer-focused individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer service and support to customers via phone, email, and live chat, resolving complex issues related to customs import controls, air and sea shipments, and other logistics-related matters. * Collaborate with internal and external stakeholders to identify and implement process improvements, ensuring compliance with government regulations and industry standards. * Analyze customer and operational data to identify trends and areas for improvement, providing insights and recommendations to senior leadership. * Develop and maintain strong relationships with key internal and external contacts, including customers, suppliers, and regulatory agencies. * Stay up-to-date with industry developments, regulatory changes, and best practices, applying this knowledge to improve customer experiences and operational efficiency. * Participate in cross-functional teams to drive process improvements, implement new technologies, and enhance customer experiences. * Work closely with the quality team to identify and implement quality improvement initiatives, ensuring compliance with industry standards and regulatory requirements. **Essential Qualifications** * Bachelor's degree in a related field, such as logistics, supply chain management, or business administration. * At least 2 years of experience in a customer-facing role, preferably in the logistics or transportation industry. * Proven track record of delivering exceptional customer experiences and resolving complex issues. * Strong analytical and problem-solving skills, with the ability to analyze data and identify trends and areas for improvement. * Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders. * Proficiency in business software applications, including Microsoft Office and Salesforce. * Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and operational efficiency. **Preferred Qualifications** * Certification in customs brokerage, such as the Certified Customs Broker (CCB) or the Certified Import Specialist (CIS). * Experience with air and sea shipments, including booking, arranging, and tracking. * Knowledge of quality improvement methodologies, such as Six Sigma or Total Quality Management (TQM). * Familiarity with regulatory requirements and industry standards, including those related to customs import controls and logistics. * Experience with customer relationship management (CRM) software and other business applications. **Work Environment and Culture** blithequark is a dynamic and innovative company that values collaboration, growth, and customer satisfaction. We offer a fast-paced and challenging work environment, with opportunities for professional development and career advancement. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers, employees, and the communities we serve. **Compensation and Benefits** We offer a competitive salary range of $70,000 to $80,000 per year, depending on experience and qualifications. In addition to a comprehensive benefits package, including medical, dental, and vision insurance, we offer a 401(k) matching program, educational assistance, and a generous paid time off policy. **How to Apply** If you are a motivated and customer-focused individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we are committed to providing a fair and inclusive hiring process. **Application Instructions** To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience. You can apply online through our website or by email to [insert email address]. We look forward to hearing from you! **Contact Information** If you have any questions or would like more information about this position, please do not hesitate to contact us. We can be reached by phone at [insert phone number] or by email at [insert email address]. Apply for this job