Experienced Call Center Customer Service Representative – Inbound Sales and Customer Support Specialist for a Leading Moving and Storage Company

Welcome to blithequark

At blithequark, we pride ourselves on being a family-oriented business that has stood the test of time. With over 30 years of experience in the moving and storage industry, we have established ourselves as the nation's largest non-franchised moving company. Our success is built on a foundation of strong family principles, a winning business strategy, and a team of dedicated professionals who share our vision. We are now seeking a highly skilled and motivated Call Center Customer Service Representative to join our team in Carrollton.

About the Role

As a Call Center Customer Service Representative at blithequark, you will be the face of our company, handling high-volume inbound calls from customers who are looking to move. You will be responsible for providing exceptional customer service, answering questions, and addressing concerns in a professional and courteous manner. If you have a winning personality, a competitive spirit, and a great work ethic, we want to hear from you. Our Call Center Sales Representatives are self-motivated, high-energy individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences.

Responsibilities and Duties

• Handle high-volume inbound calls from customers needing to move, providing exceptional customer service and support
• Be self-motivated and work well in a Call Center atmosphere, with the ability to multitask and prioritize tasks effectively
• Utilize basic computer navigation skills to access customer information, update records, and process transactions
• Bring high energy to the phones and assume the close, with a focus on meeting and exceeding sales targets
• Participate in monthly raffles with high-end prizes, recognizing and rewarding your achievements and contributions to the team
• Collaborate with colleagues to achieve team goals, share best practices, and continuously improve our customer service standards

Requirements

To be successful in this role, you will need to meet the following requirements:

• Be punctual on a daily basis, with a strong commitment to attendance and reliability
• Be willing to participate in our pre-employment background check, as part of our hiring process
• Have excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Be able to work well under pressure, with a focus on meeting and exceeding sales targets and customer service standards

What We Offer

At blithequark, we offer a competitive compensation structure, with a range of benefits and perks to support your career growth and well-being. These include:

• A hourly rate of $14-$17.00, plus commission, with the potential to earn up to $20-$25 per hour
• A comprehensive benefits package, including 401(k), dental insurance, health insurance, PTO, and vision insurance
• Full-time and part-time positions available, with a schedule of 40 hours per week (to be determined at the time of interview)
• Overtime available, for those who want to earn extra income and advance their careers
• A dynamic and supportive work environment, with a focus on teamwork, recognition, and reward

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Comprehensive onboarding and training programs, to help you get started and succeed in your role
• Ongoing coaching and feedback, to support your career growth and development
• Opportunities for advancement, with a focus on promoting from within and recognizing talent and achievement
• A culture of continuous learning, with a focus on innovation, improvement, and excellence

Our Culture and Values

At blithequark, we pride ourselves on our family-oriented culture and values. We believe in:

• Providing exceptional customer service, with a focus on building long-term relationships and trust
• Working together as a team, with a focus on collaboration, communication, and mutual respect
• Embracing diversity and inclusion, with a commitment to equal opportunities and a drug-free workplace
• Recognizing and rewarding achievement, with a focus on celebrating our successes and learning from our challenges

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we want to hear from you. Please apply online, with your resume and a cover letter, outlining your experience, skills, and qualifications for the role. We look forward to welcoming you to our team at blithequark.

Conclusion

At blithequark, we are committed to providing exceptional customer service, with a focus on building long-term relationships and trust. If you share our values and are passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. With a competitive compensation structure, comprehensive benefits package, and a dynamic and supportive work environment, we offer a rewarding and challenging career path for those who are motivated, customer-focused, and committed to excellence. Join our team today and become part of a winning business that is dedicated to making a difference in the lives of our customers and employees.