Experienced Web Hosting Technical Customer Success Specialist – Live Chat and Ticket Support for Global Customer Base

Welcome to blithequark: Empowering Online Success

At blithequark, we believe that growth knows no bounds. With a team of over 900 professionals, we have been instrumental in the success of more than 3 million clients across 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. Our mission is clear: to build world-class solutions that make it easy for anyone to succeed online. Guided by our 10 core principles, we focus on customer obsession, innovative products, and talented teams to drive our success formula.

About Your Role at blithequark

We are looking for a highly skilled and experienced Technical Customer Success Specialist to join our Customer Success team. As a key member of our team, you will play a crucial role in helping our customers navigate the world of web hosting. You will collaborate closely with other Customer Success teams and our product teams to ensure that our customers receive the best possible support. If you are passionate about delivering exceptional customer experiences and have a strong technical background, we want to hear from you.

Your Key Responsibilities

• Provide top-notch technical support to our customers via live chat and tickets, troubleshooting website-related issues and resolving technical queries in a timely and efficient manner.
• Apply your problem-solving skills and resourcefulness to address customer concerns, demonstrating our commitment to customer obsession.
• Empower our customers to build their online success by providing expert guidance and support, making you a true ambassador for blithequark.
• Continuously develop your technical expertise by staying up-to-date with the latest trends and technologies in the IT field.
• Deliver high-impact work on a global scale, making a significant contribution to the success of our customers and the growth of blithequark.

Your Skills and Experience

To be successful in this role, you will need:

• C1 or native English proficiency, with excellent communication and interpersonal skills.
• A minimum of 1 year of experience in the IT field, and/or IT-related studies, with a strong understanding of web hosting and troubleshooting website-related issues.
• Ability to multitask and handle multiple customer inquiries simultaneously, with a high level of emotional intelligence and empathy.
• Strong problem-solving skills, with the ability to think critically and outside the box.
• A curious and always learning mindset, with a hunger for growth and a can-do attitude.
• A typing speed of at least 50 WPM, with availability for 40 hours per week (5 days a week) in agreed rotating timelines, including nights and weekends.

Essential Qualifications

In addition to the skills and experience listed above, you will need:

• A strong technical background, with experience in web hosting and/or IT-related fields.
• Excellent customer service skills, with the ability to provide empathetic and personalized support to our customers.
• Strong problem-solving skills, with the ability to think critically and outside the box.
• Ability to work independently and as part of a team, with a high level of self-motivation and discipline.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a customer-facing role, with a strong understanding of customer success principles.
• Knowledge of IT service management frameworks, such as ITIL.
• Experience working with ticketing systems and live chat tools.
• Strong understanding of web development principles, including HTML, CSS, and JavaScript.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Technical Customer Success Specialist, you will have access to a range of training and development opportunities, including:

• A 3-week course in technology, product, and communication areas.
• Permanent remote working opportunity, with the flexibility to work from anywhere.
• 20 paid vacation days, with the opportunity to recharge and relax.
• Bonuses: unlimited for upselling and efficiency based on KPIs, with the opportunity to earn extra income.
• Regular remote team-building and OKR events, with the opportunity to connect with colleagues and celebrate our successes.
• Tools needed for your personal development, including Udemy account, Successors Academy course, Scribd subscription, and Individual Development Plans.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is guided by our 10 core principles, which include:

• Customer obsession: we are committed to delivering exceptional customer experiences.
• Innovative products: we are always looking for new and innovative ways to solve problems and improve our services.
• Talented teams: we believe in the importance of teamwork and collaboration, and we are committed to building and developing our teams.
• Freedom and responsibility: we believe in giving our employees the freedom to make decisions and take ownership of their work, while also being responsible for their actions.

Compensation, Perks, and Benefits

We offer a competitive monthly compensation package, based on your experience and market standards. In addition to your salary, you will also receive a range of perks and benefits, including:

• A culture where everyone values the highest standards, freedom, and responsibility.
• Opportunities for career growth and development, with access to training and development programs.
• Flexible working hours, with the opportunity to work from anywhere.
• A range of tools and resources to support your personal and professional development.

Conclusion

If you are a motivated and experienced technical customer success specialist, with a passion for delivering exceptional customer experiences, we want to hear from you. At blithequark, we offer a unique and rewarding work environment, with opportunities for career growth and development. Apply now to join our team and take the first step towards an exciting and challenging career in technical customer success.