Experienced Customer Service Advocate for High-Quality Member Support and Issue Resolution in a Dynamic and Flexible Work Environment at blithequark

Introduction to blithequark and the Industry

At blithequark, we are dedicated to making a positive impact on the lives of our 28 million members. As a diversified, national organization, we understand the importance of providing exceptional customer service and support to our members and providers. Our team of customer care professionals plays a vital role in ensuring that our members receive timely, accurate, and personalized support, and we are now seeking an experienced Customer Service Advocate to join our team.

The customer service industry is rapidly evolving, with a growing emphasis on providing high-quality, personalized support to customers. At blithequark, we are committed to staying at the forefront of this evolution, and we are seeking a talented and dedicated Customer Service Advocate to help us achieve our goals. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

Job Summary

As a Customer Service Advocate at blithequark, you will serve as the primary point of contact for our members and providers, providing timely, accurate, and personalized support on routine inquiries, issues, and concerns. You will leverage a variety of communication channels, including phone, live chat, and email, to resolve member and provider issues in a professional and courteous manner. Your goal will be to mitigate and prevent complaints from being escalated, ensuring that our members receive high-quality service and support.

Key Responsibilities

• Assess and research routine member and provider inquiries, requests, and concerns to determine causes and initiate corrective actions as needed.
• Mitigate and prevent complaints from being escalated to resolve in initial contact.
• Serve as the front-line resolution advocate on various member and provider inquiries, requests, or concerns.
• Provide support on various member or provider issues to ensure customers receive high-quality service.
• Maintain performance and quality standards based on established contact center metrics.
• Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails.
• Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remain up-to-date and adhere to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance.
• Provide expertise in resolving multiple inquiries, requests, and concerns across all areas of responsibilities.
• Perform other duties as assigned and comply with all policies and standards.

Essential Qualifications

To be successful in this role, you will need to possess a High School diploma or GED, as well as 1-2 years of related experience in a customer service or contact center environment. You may also require vocational or technical education in addition to prior work experience. Experience interacting with members and providers in a contact center environment is preferred, and you should be comfortable working in a fast-paced environment with multiple priorities and deadlines.

Preferred Qualifications

In addition to the essential qualifications, we are seeking a candidate with excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. You should be highly organized and able to prioritize tasks and manage your time effectively. Experience with Customer Relationship Management (CRM) applications and other software systems is also preferred, as well as a strong understanding of quality standards, regulations, and policies.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong problem-solving and analytical skills.
• Ability to prioritize tasks and manage time effectively.
• Experience with Customer Relationship Management (CRM) applications and other software systems.
• Strong understanding of quality standards, regulations, and policies.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Advocate, you will have access to a range of training and development programs, including on-the-job training, continuous learning education, and vocational or technical education. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and flexible work environment, which is designed to support the needs of our employees and our members. We offer a range of benefits, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office work schedules. We are also committed to diversity and inclusion, and we value the ways in which we are different. Our company culture is built on a foundation of respect, empathy, and understanding, and we are seeking a candidate who shares these values.

Compensation, Perks, and Benefits

The pay range for this role is $17.50 - $27.50 per hour, depending on experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package, including health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work. We also offer a range of perks and benefits, including opportunities for career growth and development, a dynamic and flexible work environment, and a company culture that values diversity and inclusion.

Conclusion

If you are a motivated and dedicated customer service professional who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Advocate at blithequark, you will have the opportunity to make a positive impact on the lives of our members, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and be part of a dynamic and flexible work environment that values diversity and inclusion. Apply today to become a part of the blithequark team and start making a difference in the lives of our members!