Experienced Part-Time Customer Service Phone Representative – Remote In-Home Opportunity with blithequark

Introduction to blithequark and the Industry

Imagine being part of a dynamic team that prioritizes customer satisfaction and employee growth, all from the comfort of your own home. blithequark, a leading player in the fitness industry, is seeking a highly skilled and enthusiastic Part-Time Customer Service Phone Representative to join its Fitness Service and Sales Department. As a remote in-home representative, you will have the unique opportunity to deliver exceptional customer service, work flexible hours, and be part of a fun and upbeat atmosphere.

Job Overview

As a Customer Service Phone Representative at blithequark, you will be the first point of contact for our customers, providing top-notch service, answering inbound calls, and making outbound appointment setting calls. You will be responsible for managing and maintaining accurate database records, monitoring SMS messages, and delivering exceptional customer service via phone, email, and text. If you are a people person with a passion for helping others, a knack for conversation, and a drive to succeed, we want to hear from you!

Key Responsibilities

• Deliver excellent service as the first point of contact to our customers, ensuring a positive and energetic attitude in every interaction
• Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
• Make outbound appointment setting calls from already generated inquiries, utilizing your exceptional communication skills to build rapport and secure appointments
• Maintain accurate and useful database records, ensuring data integrity and consistency
• Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls, responding to customer inquiries and concerns in a timely and professional manner

Essential Duties and Responsibilities

• Have a designated and approved in-home workspace, ensuring a quiet, distraction-free environment conducive to productivity and focus
• Have a secondary work place in case your approved home space has technical difficulties, ensuring continuity and minimal downtime
• Meet the wired internet speed requirements (tested before hiring), ensuring reliable and efficient connectivity
• Receive inbound calls, place outbound follow-up calls, and answer SMS messages, utilizing your exceptional communication skills to build rapport and resolve customer concerns
• Answer questions about product details, company information, and account issues, providing accurate and helpful information to customers
• Perform basic account maintenance activities, ensuring data integrity and consistency
• Meet Quality Assurance Requirements and other key performance metrics, striving for excellence in every interaction

Qualifications and Skills

To be successful in this role, you will need to possess excellent interpersonal, written, and oral communication skills, with the ability to type 40 wpm+ and work on a computer for extended hours as scheduled. You should have excellent active listening skills, be able to ask probing questions, understand concerns, and overcome objections. A strong work ethic, self-starter mentality, and ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment are essential.

Essential Qualifications

• Excellent interpersonal, written, and oral communication skills
• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Preferred Qualifications

• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of career advancement opportunities, including training and development programs, to help you build your skills and advance your career. Our incentive program is designed to boost your drive and eagerness to do a great job, and our Fitness Reimbursement Program promotes health and wellness.

Work Environment and Company Culture

Our company culture is built on a foundation of teamwork, excellence, and fun. We believe in doing the right thing, owning the outcome of each conversation, and working at your top level of excellence. Our employees are driven, motivated, and passionate about delivering exceptional customer service. As a remote in-home representative, you will be part of a dynamic team that values flexibility, work-life balance, and open communication.

Compensation and Benefits

We offer a competitive benefits package, including:

• Competitive Base Wages ($12-$15 per hour)
• Group Healthcare Plan
• Paid Time Off
• Company Training
• Career Advancement Opportunities

Conclusion

If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Part-Time Customer Service Phone Representative and take the first step towards a rewarding and challenging career with blithequark. Don't miss this opportunity to work from the comfort of your own home, build your skills, and advance your career with a leading player in the fitness industry.